Triad Eye Associates Of Greensboro

I just want to take a few minutes to talk about what quality customer service is really about. Last Friday I forgot & left my backpack sitting on tracks of this machine, Cat 973 track loader, & moved it to get fuel. Needless to say I destroyed it and everything in it which included 2 pairs of prescription glasses, 1 regular pair and 1 pair of prescription sunglasses. I called “Doc” at Triad Eye Associates. Doc has been helping me for quite a few years now and I told him what I had done. Without hesitation he said “let me see what I do” and what happened after that initial conversation was remarkable customer service that’s hard to believe. Doc was able to get an identical pair of progressive lenses and frames ordered and shipped that arrived yesterday. That’s 6 days after my stupid mistake & 2 of those days were on the weekend. Nevertheless I got my new identical pair of glasses yesterday at an amazingly affordable price and Doc didn’t have to use my insurance to make this happen. Now I’m going to get a new eye exam and new prescription sunglasses and will still have my annual vision insurance to use for these. Customer service like Doc’s is extremely rare these days. This is why my wife & I keep going back to Triad Eye Associates. Doc’s knowledge and kindness will keep me coming back. I hope that they, Triad Eye Associates, know what they have in him and I also hope that maybe his coworkers will watch, listen,& learn from Doc. I can’t express enough gratitude for him. He is the best & wish I could give him 100 stars but 5 is maxed out. Thank you Doc & thank you Triad Eye Associates. You’ve got a customer for life….AND if you want to see what a bulldozer, track loader does to glasses, go see Doc at the New Garden store. He has what’s left of them. I suppose they’re of a trophy of stupidity on my part.

I do not recommend this place. I was not informed about a fitting charge before being offered new lenses, and afterward they attempted to charge me an additional fee. The lack of transparency about pricing was disappointing and unprofessional. Before allowing them to proceed with any service, make sure to confirm whether there will be additional charges.

I wish I could give this place more than 5 stars! They are amazing! The nurses and Dr are great!! Jisel, is amazing!! She made my 5 year old feel so comfortable, she is very informative and is so patient! Highly recommend!

Everything was great! The check in, the doctor the nurses everything! The office is really nice and clean. The doctor explained everything to me in great detail. The wait was short and I always appreciate that! I'm glad I moved on from my previous eye doctor. I don't have vision insurance but the prices are reasonable. I highly recommend and I'm so happy I've found a great eye doctor. Everyone is very professional and not to mention funny. I enjoyed some great laughs!

The Huttos are the best. I preferred their office when it was smaller…felt more “homey.” People at the front desk aren’t as welcoming as the people that used to be there. They have some great assistants. But they still get 5 starts, because the Huttos are the best.