Tropical Optical

It is in a busy location and may be hard to see driving by. There is signage in the window and you must ring doorbell to be buzzed in I highly recommend tropical optical because of it's great customer service and professionalism 😁 I was very happy with my visit and dr. Williamson made the eye test a breeze. A good variety on frame selection as well

This is the worst place I’ll ever had to deal with the manager Daniel is very rude has no customer service skills , they tried to fix my Brand new glasses three times. Still couldn’t get it, right and he tried to force me to take them. I’ve been without my glasses for over six weeks.. he don’t hear a customer out .after I pick my next glasses up. I would never step foot in that business again. Unless they get new management. The manager and the store is very understanding because she’s dealing with the customers

I paid for an appointment and contacts. I never got my contacts and my credit for it is missing because "I purchased contacts" which I didn't because I lost one of the trial contacts a few days in when it slipped out my eyeball and dried up into hard crystal because i couldnt see it. I gave up because I felt embarrassed to go for a third time trying to get these damn contacts. After 48 they got in touch with me and found my credit so I can go back for a free visit to confirm the eye prescription and get my contacts

If I could give zero stars I would! I came here this morning on a Saturday. The staff are incompetent and rude, so don't waste your time and energy coming here. I have two insurances, the first one covers vision and the second one doesn't. I specifically called beforehand to ask if they accepted my first insurance and they said yes. I come to my appointment and they start saying that I am forced to use the insurance that DOESN'T cover vision, and therefore need to pay OUT OF POCKET. This is simply ignorant because my FIRST insurance covers everything! Hello? Just use the insurance that covers it, it really is simple! When I called beforehand and asked if they accepted my insurance that covers vision, they said yes, so now it's all of a sudden a problem if my other insurance doesn't cover it? TERRIBLE communication, and the staff had an attitude about it as well. The younger woman in the front desk was okay, but the old hag had the worst one. Well great, you just lost a whole family that was coming to this establishment. The staff couldn't even figure out how insurance works. My family and I will not be coming back here again, and I suggest yours doesn't either.

The staff was fine but the optometrist doesn't have a clue. Didn't give me a very thorough eye exam. All of 20 minutes. I discovered the Illinois Eye Institute on South Michigan Ave. Wow they are true professionals. No comparison to the Hack on Commercial Ave. When I went to the Illinois Eye Institute there exam took over two hours they were very professional and thorough!!