Tropical Optical Vision Cen

When I first came here, my experience was okay. I came because I really needed contact lenses, and the location is close to my job. However, they do take a long time to see patients. A few days later, I called to confirm whether my insurance was in-network. My insurance company verified that it was. Unfortunately, the person who answered the phone was very unprofessional, rude, and dismissive. When I asked my questions, she said she was busy and needed to take care of other customers. I understand being busy, but I am also a customer. She spoke to me in a disrespectful tone, raised her voice, and then placed me on hold. I was left waiting for about an hour, which is unacceptable. When I went in person, I also experienced inconsistency regarding my insurance. I was told it was not accepted, even though my insurance had confirmed it was in-network. Additionally, one staff member made comments out loud about my contact lenses being “the cheapest,” instead of speaking to me privately, which felt unprofessional and disrespectful. I would not recommend coming here unless it is absolutely necessary. The level of service and professionalism does not reflect a 5-star business—in my opinion, it deserves a 0.

I have been going to Optical Vision on 26th street for years, and I have never experience their rudeness UNTIL today. I brought a prescription in a week ago, and returned today 7/14/26 with my glasses and to be told "oh We thru it Out? Instead of the Prescription being placed in my file. I was told today we only keep it for two days then we throw it out!! I WAS NOT TOLD THAT AND WHEN I TALKED TO DAN THE OFFICE MANAGER WAS RUDE AND VERY UNPROFESSIONAL, SO I SEE WHY THE FRONT DESK RECEPTIONIST IS RUDE AS WELL. I WILL KEEP MY GOOD PAYING INSURANCE AND TAKE IT ELSEWHERE.!!!! I WOULD NOT RECOMMEND THIS LOCATION AT ALL!!! I WOULD RATE THIS PLACE AS A ZERO FOR COMMUNICATION AND ZERO FOR PROFESSIONLISM!!!

Horrible customer service, I don't think this place is health conditions just look at the dirty walls and the place is totally falling apart. The Adress is incorrect leads you to an ally way. There is no parking what so ever available. There are holes in the walls and the cotton insulation can be seen poking out of the roof. Is that even sanitary? Got wires sticking out of everywhere too.

I went to take an eye exam and get glasses, all went well. I paid half down and was to play in full upon pick up. They called me like two days later to pick up my glasses, I have a seat girl hand me my glasses up close to my face for me to put on. She makes sure measurements are ok, I look in mirror and see that glasses sit okay on my nose. She removes glasses from my face, puts them in the case and askes for the balance. I ask her if I can see the glasses again, she gets an attitude and asks if anything is wrong. I said, can I see my glasses again please. She hands then to me and I see that the frame is discolored, areas on front of frame is not the same as the sides. She states she don't see a difference and takes them to her boss. She wipes them down and brings them back, no difference. I tell her the frames were not like that when I choose them and that I have a right to get what we agreed on. She went back to the man in the back of store and came back and said, we will send them back to the lab. A week later, no call so I call them and once I told the young lady my name her tone changed to snappish responses. She told me they were ready and I can pick them up any time, this was a Saturday, I told her I will be in on Monday. I go in on Monday, and the girl hands me the glasses to try on facing me again. I try them on she trys to remove them but I move back and remove them myself and look at the frame and notice the frames had not been repaired. I asked her if I can speak with her boss(that is what she calls him) because I don't have time coming back and forth to get glasses that are not ready when I was told they were. She takes my frames to him and she comes back and says, we will replace the frames at no cost to you. I asked, why would there be a cost to me? When I chose the frames and gave them to you all there was nothing wrong with them. She gave me this frustrated look and I left. I was called a week later. I paid and picked up my glasses, I didn't notice that I wasn't given back my receipt on my last visit, so I asked for a print out, see attached. The receipt has adjustment, when I called back to ask why the adjustments were not subtracted from the costs, the girl that was explaining my charges hung up on me and they wouldn't answer my calls. I call Davis Vision and was informed Tropical Optical has an in-house lab, and Davis tried to inquire about my issues and she told me she was hung up on too. I asked what can I do? Rep. said I need to contact my insurance. I also asked if I could get a copy of what Tropical Optical charged them. She said it was not policy. My eye exam is suppose to be free, I am suppose to be responsible for $100 for my frames according to Davis Vision.

The young lady Joanna assisted me was very impatient once you say you're not getting glasses at the time she is done with you. I still had questions instead of asking me is their anything else she can help me with or ask if I had any more questions. She told me she can't help me any longer she already is assisting someone else, when I'm still sitting in the chair how are you assisting someone else?! I think she was rude very impatient & then found out she was the manager when I asked is there a manager on site . I have been a patient for over 20 years and this location was my first. I've been coming here frequently recently due to other location no appts available and every time the girls who work here are rude and very short. She acted as if I was bothering her with questions. I don't know if it's because I'm black and this is a predominantly Hispanic area or what! I see why they have a rating of 1.9!! I went to Joanna very nice tried to explain to her about my bad experience she cut me off and repeatedly said "I'm sorry you feel that way" VERY UNPROFESSIONAL VERY RUDE! I even explained to her you guys have bad reviews thr past 2 weeks she just nodded her head ok! I'll never go back to that location again!! I even told her I've been coming here over 20 years she could care less! She does not deserve to be in management! If I could rate zero I would!