True Vision

I went in without an appointment & they still managed to fit me in an already busy day. The staff was friendly and the Dr was informative. Love my new glasses!! Definitely sending my friends over.

I am writing to formally express my disappointment regarding my appointment on May 7, 2026. I have been a loyal patient at this location for 12 years, yet my recent experience was highly disorganized and unprofessional. Despite confirming my self-pay status multiple times during the booking process and two prior phone calls, I was repeatedly asked for insurance information. Furthermore, I had to remind staff to perform my requested retina scan after I had already been placed in the exam room. My time with the doctor lasted less than five minutes, during which no year-over-year comparison of my scans was provided. After being left alone in the contact lens room, I was dismissed by staff without the doctor checking the fit of the lenses or my vision. The most frustrating incident occurred five minutes after I left, when I received a call claiming I had missed my appointment. After I clarified that I had just paid $686.00, I was asked for my insurance information for a fourth time. When I returned immediately to cancel my contact lens order due to this poor experience, I was informed that the order was non-refundable per the fine print on the receipt. As a patient of 12 years, I did not feel valued or cared for. I will not be returning to this practice, and I cannot recommend your services to others. Stephan Oubre

Great Experience! I have very bad vision which usually means my glasses cost hundreds of dollars. Today, I walked out with nice looking glasses for 60 bucks. No complaints here!

I had lost my glasses recently purchased at True Vision in Nederland. Significantly over priced frames and lenses. I had looked online for the same frame from Oakley. They were listed at $227 MSRP. I visited March 26, 2026. I was told the frames would be $269. $42 (18.5%) over Oakley's MSRP. I patiently waited and finally called on April 16. I could tell that the person who asked me had no idea the status. After several minutes, Rosa told me she would relate my issue with the store manager??. And that she would call me back. I asked then demanded to speak with the manager to no avail. Now 26 hours later on the 17th of April, no one had called back. I again called, got Rosa. It was evident there was a problem. Asked if I had received a call. Seriously!? Said someone would call me back?? Previously, the staff had been rude to the point of arrogance. The owner, Dr. Vivek Raizada should read this and other reviews if he indeed cares. This is evident by the significant number of 1 star reviews.I am writing to formally express my dissatisfaction with the service I have received regarding a frame order placed on March 26, 2026. Beyond the fact that your store is charging $269 for a frame with a $227 MSRP, the communication has been unacceptable. I spoke with Rosa on April 16 and was promised a return call from management. That call never happened. When I followed up on April 17, I was met with more delays and no access to a supervisor. As a returning customer, I expected better. I would like an immediate update on my order and an explanation for the lack of professional follow-up. RESEARCH PRIOR TO VISITING! BEWARE OF THE SCAM AND PRICE GOUGING! Update: after reviewing the majority of the reviews, one would ask: when are they going to drop the canned response and fix the problem at hand. Evident the problem has been around for sometime. Researching the 'management team', I find it extremely tight knit. I am beginning to understand why problem resolution is non existent.

I went to see them after I had to change my insurance and I have been 3 times since January because each time I was given the wrong prescription. I could not even see 5 feet in front of me and they would still send me out the door no matter how much I expressed my concerns. During my eye exam the doctor would scoff whenever I said each slide looked the same to me and became frustrated with me. Secretary staff is also rude.