UMSL Eye Care - Lindell Eye Center

The staff is pleasant. They offer a great service within the community.

Very clean, very courteous staff, absolutely no wait time. The guy doing my exam was very informative, answered all my questions, explained what he was doing and WHY, and made sure I was comfortable at all times. Dude was awesome, hands down! (I'm REALLY sorry I can't remember your name!!! Super tall, short brown hair) ONLY COMPLAINT: only open two days a week. Other than that, all aces. I have already been recommending this place

Friendly team and great customer care. Everything was handled professionally.

By far the worst experience I've ever had getting contacts: First off, I brought my previous contact lenses into the my appointment since I had been told that it can help them get a more accurate prescription. These lenses were dailies but I was going to switch to bi-weekly or monthly lenses which the optometrist and I discussed in depth. I called back a few days later to order my contacts, and they said that my prescription was only valid for daily contacts and that I would need to come in for another appointment to be fitted for the contacts that I was already fitted for. So conveniently while I was on my last pair of dailies, I had to wait another week and a half for another appointment. After my second appointment I was given the option for bi-weekly trial lenses and monthly trial lenses. They told me it would be about two weeks for them to get in. After three weeks (about 5 weeks since I had came in for my initial appointment) I called and asked how much longer it would be for my contacts to arrive. They then told me that the trial lenses were never put in, and that they would need to put the order in. After another week, I finally get my trial contact lens (six weeks since I came in for my initial appointment). I try both of them out, and I decide that I want the bi-weekly lenses. So I call them and place an order for the bi-weekly lenses. Two weeks later (eight weeks after I came in for my initial appointment not including trial time) I receive the lenses. And what do I find? They sent me the monthly lenses instead of the bi-weekly lenses. Seeing as they sent me the wrong lenses, I called the office and the manager. The office said they would call me back and never did, and then the manager did not return my call. This place is a two minute walk from my apartment, but I will NEVER go here again. I don't understand how so many mistakes can be made on a single order, but I will never give them the chance to make these mistakes again and I would recommend that you don't either. Save yourself the hassle and go literally anywhere else.

Someone scheduled me for a 8:30 am appointment. I fought traffic and almost had a accident trying to keep the appointment. When I arrived she told me I had to pay $90 with my insurance. I told her that was not what I was told over the phone when I made my appointment. Then she said she made a mistake and that I could get eyes examined but no glasses. I really think it is terrible to give a person an appointment and make them drive from one part of town to another to get there and then tell me I can't be seen until next year according to my insurance!! They need to not do this to anyone else, Check and double Check on peoples insurance before you give them an appointment. I won't be going back there " Ever ".... I am disabled and not going to let them treat me this way again........