America’s Best Optometrist

Amazing visit! I can’t stress enough how every single staff member was extremely professional, caring, supportive and made the experience very stress free. The staffed worked together impeccably with strong mentions to Alecia in Sales and Wendy the Optech. Alecia has such amazing customer service, i appreciate her so much!

Dr G, Alecia & Kat were fabulous, professional & extremely easy to work with. Also, tech who performed initial eye testing but forgot his name. Fantastic experience.

This by far had been the worst experience ever switching back over to contacts. I visited this location almost a month ago now and still don't have my contacts. Sent me home with first one pair of trials then I had to go the other pair a week later. Both times never received notice saying they were in the store. Figured out which pair I liked since they both were different and went back in for fitting. Unfortunately, the ones I got had just split so they needed to order new ones but now I was expected to know which ones when I originally was never told to remember which ones I liked. So, now they had to order new ones to make sure it was correct ones and I'm still waiting for them to come in on top of I'm sure when I do decide I will be waiting again for the supply to come in. Never again will I visit America's Best. I just want my contacts at this point.

I took my glasses in to be repaired because they kept sliding off my face. My glasses were returned to me after about 5 minutes, broken (one of the legs had come off). I was told that they were broken beyond repair and that there was nothing that could be done to fix them. When I inquired about reimbursement or a replacement pair, I was treated as though I was being unreasonable. It wasn't until I mentioned feeling uncomfortable driving without them that the employee offered to see if my lenses would fit into any of the frames. I got lucky and they did, but I dislike the frames and am really very sad about losing my old ones. I'm frustrated that I wasn't warned about the possibility of them breaking to begin with and then was offered no apology or repayment when they were broken. If I hadn't of pointed out the (obvious) safety concern, I don't think they would have worked with me at all. I'm now feeling incredibly frustrated and disheartened.

Ms. Alecia was the best. She made me feel comfortable and was excited that I was excited about my two pairs of new glasses and how they looked on me. She was kind and engaging. She was so easy to talk to. Like I’d known her forever. I was actually surprised about the price I paid for both pair with progressive lenses. I pick them up in two weeks. Thank you America’s Best. Keep those eyeglass styles coming. They are fire! And this is for Ms. Alecia, don’t ever let your smile fade, it brightens your eyes. And your conversation, touched my heart. You got this girl! Smooches 💋