Univ Eye Specialists

dismissive staff, especially the front counter, calling to reorder contacts on several occasions end up being a hassle and was treated like I was inconveniencing staff just for trying, have been hung up on multiple times or transferred to an extension that I had already tried and explained no one is answering just to call back and be hung up on without so much as a hello. Do not recommend, have already found a new optometrist. Anywhere is better than this place.

My mom brought my 7 year old here on 12/18/25 for an appointment at 11:20. They got there early and checked in. They sat in the waiting room for over an hour and were never brought back for my daughter to be seen. Everyone else who walked in after them was brought back though. They have nothing in the waiting room for kids, so my daughter was up and running(quietly) and kept going up to the candy dish, but not taking any. They decided to take the candy dish away and put it behind the counter. After sitting there for over an hour my mom decided to leave with her as my daughter was missing school for this appointment. I called the office and asked to speak to who was in charge to find out what happened and was told that they would call me back, this was on 12/18. It is now 12/22 and I still have not received a call back from the manager. My whole family(5+ people) go here and have been since they opened and we will all be finding a new eye doctor office.

I saw Dr. Herlihy for the first time and would highly recommend him to anyone in need of eye care. He was not only knowledgeable but approachable . He took the time to explain my complicated eye issue after the exam in a manner that could easily be understood. I now have a better understanding and a path forward to dealing with my eye problem as well. Very positive experience !!

Dr. Herlihy is very knowledgeable, communicates well, and is very personable. I've had biannual or annual exams from him for 20 years. I recommend him highly.

We have had major issues with them. We have shown up to appts and was told that that there is no doctor available and we would have to reschedule. We did not receive a Courtesy phone call to tell us. I called up to complain bc this is the second time this happened and the receptionist didn't let me talk. She kept interrupting me and telling me they don't have to call to inform us the appt has been canceled. She was very rude and she hung up on me. I will never go there again.