At the end of my last appt (July 2024), scheduled the next one for my wife and I a year from then. A week before that next one (July 2025), I called to confirm and they didn't have it on record anymore, best they could do is 4 months from then (yesterday). We went yesterday and the doctor was out and the receptionists lied about notifying us (a last minute event, but they said they sent a letter and left voicemails a month ago, neither of which we ever received). Best they could do? 4 months from THEN (after the New Year). It's not easy for us to take time off from work, it's insulting when simple communication and scheduling allowances for errors would fix all of this. Now my annual insurance allotment will go to waste unless I can find an eye doctor that can get us in before 2025 is over. Fortunately, we did find one closer to us that schedules their patients properly and got us in for December. UPDATE: Just received the letter about rescheduling. It was postmarked the day before the appointment and we were supposed to get this in time?!? UPDATE AGAIN (Jan 2nd) - University Eye just called to inform me that the appointment they rescheduled will not happen because the doctor won't be in and for me to call and reschedule a 4th time. So glad we jumped ship.
