University Medical Center Management Corporation

I came to UMC ER seeking treatment for a dislocated thumb and what turned out to be two small fractures. From initial check in to check out was extremely efficient and the care I received was excellent. The nurses, hospital paramedic, x-ray tech, and residents were amazing. The nurse, Katrina, went above and beyond to make me feel comfortable as she administered an IV to me. Her calming and kind manner were very reassuring. I would specifically like to recognize Dr. Hiba Saifuddin and Dr. Tiffany Lee. The care they provided me was truly exceptional. This was the most serious injury and most pain I’ve ever experienced. They insured my pain was quickly controlled so they could then reduce my thumb dislocation. The nerve block Dr Lee administered was very gentle and insured I was not in any pain when they reduced my thumb and got it back in place. By the end of the procedure I felt so much better and was laughing. Beyond their expert medical care they helped me to quickly be seen for a follow up with Dr. Omer Kaymakcalan. Doctors Saifuddin and Lee will make excellent attending surgeons! Everyone here worked together so well to make the process efficient yet never rushed feeling.

My husband was referred here to have his burns treated/addressed. I could drop an extremely long descriptive essay here, but alloted space will not permit. The "brief" version is that the over all experience was horrible. Due to the heavy dosage of pain medication cocktail he was under (of course he was experiencing severe pain) combined with Gabapentin, he was in a consistent state of confusion. He is of advanced age, and has had multiple strokes, so he experiences some minor confusion at times on a normal day, unmedicated. Unfortunately, I was not able to be physically present to advocate for him due to this facility being farther away from the homestead and me habing to tend to children and animals. However, I was on the phone with him multiple times listening to interactions. *Most* of the nurses were great, but a member of the PT staff as well as two of the Doctors were not very tactful or professional while engaging with an older person who was in severe pain and in a state of mental confusion. When it was determined he was going to leave the facility on his own accord after 3 days of being there, he was not even offered a wheelchair to get down the 4 floors to the patient pick up area. He had to ask staff for a wheelchair, and then had to ask the nurse present to push him down. As she was not going to. At this time , he was a major fall risk and extremely loopy and dizzy from the pain medications (including morphine and IV fentanyl) as well as hardly able to walk due to severe burns on both extremities. Once on the bottom floor, she wouldn't even push him all the way up to the doorway. This was inhumane and unethical, period. He was discharged with no documentation with instructions for continued care of his wounds, as well as no supplies. Even if he was verbally given any instructions pertaining to such, there is no way he could have retained them in his disoriented state of mind. Upon his arrival home, he was so drowsy from the medications he was stumbling and swaying as if he were intoxicated. He was even experiencing hallucinations. I had to follow up myself with staff via the portal for minimal instructions/guidelines on how to address his bandages and dressings. All in all, if you have a loved one being admitted here, I would be sure you or another family member is present as much as possible to advocate for them.

I cannot begin to express the atrocity in the level of substandard care my mother received while at this hospital. Had I have known the reputation and seen the reviews I would have requested her to be taken somewhere else. I was appalled at the careless acts of the staff, complete lack of disregard for policy and procedure, and complete lack of empathy. To start with my mother was brought in by EMS after tripping and falling. We were visiting from out of state and I was not allowed to see her for several hours. When I was finally allowed back to see her, I found that the emergency staff had placed her blood pressure cuff on her broken arm to start. I was reluctant for her to have surgery with doctors we knew nothing about and would not be able to follow up with once we were able to travel home. However, there was no choice. Over the course of the week, she became delusional, confused, having visual hallucinations, and drops in her blood pressure that was preventing her from participating with therapy. Despite her husband being at the bedside and consistently telling staff this was not normal behavior for her, nothing was being changed. Instead of evaluating what can be done, the staff’s solution was simply to ignore the family’s concerns. To the point of family asking to speak with management, a patient liaison, and asking to file a formal written grievance and being told “that’s not allowed”. Multiple staff members, from techs, to nurses to doctors were witnessed by family placing all four side rails up on her bed, almost like it was a reflex. Which is directly against their hospital policy and is considered a physical restraint. When I asked the staff when an order for a physical restraint was placed, they became very defensive and downright rude. However, how can you expect the bedside nurses and techs to know any different when the doctors are just as uneducated. There was one doctor, who ordered a hemoglobin A1C just a few days after having the initial one having been done. When there was a discrepancy in the difference in the results, she charted in the medical record that it was possibly a lab error, however, never did a repeat to confirm. I mean, this could possibly be explained by the multiple blood transfusions that she received between those two labs. The staff refused to place a date on her foley catheter bag, left an EMS IV in her broken arm undated, left IV tubing uncapped and open, left surgical sutures in until after discharge, and did not even give her a shower or actual bed bath the entire time she was there, which was about 18 days. When I would ask for a bath, or a date on the foley bag, I was consistently told by the staff “that’s not how it’s done here” or “we don’t have the equipment for that”. If it was not for the diligent work of her family she would probably still be stuck there or potentially worse. I don’t even know that I would wish this level of care on my worst enemy, the experience was that horrific from start to finish. I am glad to say she made it out alive and is rehabilitating from her surgery quite well. And we have no intention of ever going back to Louisiana. It took me some time to be finally willing to make this information public. Our experience happened in February 2026. I would give them 0 stars if that was an option. Best practice, go somewhere else for care.

University Medical Center New Orleans was one of the worst hospital experiences I’ve ever had. I came in with chest pain and sat in the ER for 5 hours waiting for proper attention. On another visit, my partner was in pain, and it took over 6 hours just to get him into a room or receive pain medication. That is unacceptable.The front desk staff had a trashy, dismissive attitude and acted like patients asking for help were a burden. When people come to an ER, they are scared, sick, and sometimes in serious danger — they should not be met with rudeness, neglect, or endless delays. What stood out most was the way some staff treated patients with indifference and, in my experience, showed bias toward people of different races and religions. No patient should ever feel dismissed or treated unfairly because of who they are. This place carries the name of a hospital, but the level of urgency, compassion, and care we experienced was a disgrace. If you value being treated with dignity when you need medical help, think twice before coming here.

I was treated by an all female stroke team on my vacation. The nurses, doctors, PT/OT & staff were amazing. I’m a nurse 25 years and this was by far the best care I’ve ever received. If I was home, the hospitals near me would not have been good. For some reason, nurses in my city treat nurses who are patients not that great. At UMC, EVERYONE treated me great! I’m forever grateful to them for saving my life in more ways than one!