University of Pittsburgh Physicians

I was recently referred to the Vision Institute for a partially detached retina. Due to the seriousness, I was instructed to go to the office and they would fit me in. Everyone I met was incredibly kind and understanding. The detachment was quickly confirmed and surgery was scheduled the next day- on a Saturday. Dr. Durrani and his team were excellent. They somehow managed to make an overwhelming and scary situation, calm. I felt safe with them. Throughout my post op appointments, every nurse has been wonderful, kind, timely and attentive. Dr. Durrani has never rushed through any of the appointments. He has taken his time to thoroughly explain what has taken place and answered all of my questions. He’s wonderful at explaining what is happening in ways for you to actually understand. I’ve decided to switch retina specialists to Dr. Durrani permanently since I suffer from other retina concerns. I feel very blessed that I was referred to the vision institute and fortunate to now have Dr. Durrani and his team caring for me. Thank you!

I had emergency retina re attachment surgery on june5th by Dr Prensky and his team . Probably saved my vision in my right eye . They did a phenomenal job in anesthesia and the operating room , and a decent recovery . Obviously they have unlimited resources and equipment, that helps . The lack of 5 stars is not a clinical opinion . I would’ve given them the fifth star except that IN MY OPINION , upmc is very corporatey. They did great work , which d the biggest positive , but I kinda felt like I was at the chicfil a drive through. I was literally a number in the waiting room at my appts. Upmc no longer has a personal feel. No one really smiles and it’s all business. If the vision institute had even a little more personality it would be an amazing place to. Take nothing away from the ultimate result though , they do some amazing work there.

My mom just had her macular injection today. Unfortunately her doctor was out sick and the chaos was evident. I am not letting us sit in a room and wait long periods waiting for her injection. I have repeatedly explained her arthritis flares up and causes her great discomfort, and with her diabetes, the combo makes a big problem. I have asked them numerous times to please be mindful. But this was it today. Waiting lengthy periods of time between steps as we are seemingly forgotten, which has happened in the past and walk out 4 hours later after we went back to the examine room. I thought this new facility was suppose to prevent this. But this is the third time it happened and I have to open the door to the staff to make sure they remember we are in there. Previous experience has made me aware to do that. Fortunately at least this time, the scheduler was still there and we didn’t leave with the last of the staff. Everyone is friendly but they seriously need to overhaul their organizational structure.

Talk about a state of the art facility they got this French doctor and and they built the place for him it's unbelievable in there everything is futuristic even the elevators the people are all nice at work there it's just a good atmosphere to be in they have a cafeteria you can put as much bacon on your plate as you want sausage and eggs it was delicious I took some pictures of the outside it's just beautiful there and I have to give props to Dr herzig for my son Angelo she's been with him since he was 4 years old he is 17 now and she's a wonderful eye doctor

Waited over an hour for my appointment, and ultimately had to leave because I had to pick up my kid. Lobby was filled with 30-40 patients also waiting.