Ut Southwestern Medical Center Optical Shop

I had an appointment so everything was quick and easy. Staff was lovely... I enjoyed my time there..

Absolutely horrible optical shop. I told them EXACTLY what I want TWICE, and both times they added coatings I did not approve, and charged me for a lower quality lens when I explicitly requested Trivex (which they do sell). Avoid at all costs.

Where to begin. It took 3 attempts just to get an appointment for a new patent. Entire appointment with doctor was 15 minutes. Desperately needs to update medical exam equipment. My bill for vision "services" $140 WITH vision insurance. I would be interested to know what they billed the insurance company. First and only time I will go here. Could have gone to a vision center at Target without vision insurance and paid less. No customer service or value to go here.

If I can give a negative star, I would. I have been trying to get my husbands eye rxs filled for past 3 months and no one at the office seems to care. I have asked the insurance at least 10 times for fax the product exception form and i even have a ref# but this office can't seems to figure out how to receive a fax or they are providing some fake number. obviously, they don't care enough to give you a call to say they still haven't received or call the insurance themselves especially knowing the pt is eager to get the medication have called them over 20 times in 2-3 month period. they obviously have absolutely no sense of urgency or empathy for suffering patient. I would highly a discourage anyone who tries to make an appointment with them. If you want qualify care and medical staffs who truly cares for the patient's wellbeing, go find another clinic.

I’ve never called into a more incompetent group of people in my life. I didn’t even make it to the front door. I’m just glad I stopped now. Especially after reading the reviews. I can’t imagine what criterion they use to hire staff. When she told me the email address to send records to I busted out laughing. That’s indicative of anIT department with serious problems. So the entire business is riddled with incompetence