Valley Eye Associates Encircle Health

Every time I go here, everybody’s pleasant, timely and was very helpful My eye doctor is awesome. She explains everything and asks me if I have any questions and answers those questions! I always look forward to going to the eye doctor cause I know it’s always gonna be a good experience from everybody involved! Thank you for your great work, your honesty and diligence along with your pleasant atmosphere! God bless you all!

I had an expensive out-of-pocket dry eye treatment, Lipiflow, and the procedure failed on one side. I reported this at the time, the optometrist was in the office but never consulted. The technician instead texted her off-site supervisor two or three times rather than bring in the optometrist who by Wisconsin law was supposed to provide supervision. They claim she was supervising simply by being in the area, but the point of supervision is to intervene when things go wrong. At first I asked for a repeat of the procedure on the failed side, they refused until the manufacturer gave them a free applicator. By this point, I was no longer interested in repeating as I did not have confidence in the uncertain technician. She and her supervisor did not show proper clinical judgment. The administration of the practice refused to refund me for half of the procedure, which cost $979 total. I filed a dispute with the credit card company for $489 and was successful. I will never return to this practice. Needless to say.

I saw Dr. Schalk after sustaining a concussion. She was very thorough with the exam she did and did an excellent job of explaining what she was doing and her findings with me. She helped tailor a plan to help begin the process of getting things back on track with my vision. I look forward to getting my glasses and seeing the progress.

Mine was an emergency appointment and I was able to see a specialist same day as called. I was treated with excellent care and options for further weekend care if needed.

This is the Valley Eye Associates in Encircle Health. I love that place. Nice and bright, even with my eyes dilated! This was my first time with Dr. Colin Sigmund. He was great! Patient. Down to earth. Knowledgeable. And I felt took care to give me individualized attention - read my ThedaCare records beforehand and had them open. Very lucky to have found him.