On February 5, 2026, at approximately 11:27 a.m., I contacted this establishment to inquire whether the office accepted patients diagnosed with keratoconus who require hard contact lenses.
I initially spoke with a receptionist who indicated she was unsure and transferred me to an optometrist. Unfortunately, I did not obtain his name. During the conversation, the optometrist stated that he had only seen keratoconus “once,” and further remarked that this was because “the zip codes of the patients he sees are generally healthy.”
Keratoconus is a well-documented, progressive eye disorder in which the cornea thins and bulges into a cone shape, resulting in distorted vision and significant astigmatism. It typically begins in adolescence or early adulthood and progresses over many years before stabilizing. The optometrist’s statement was factually inaccurate and implied a socioeconomic or geographic bias regarding patient health, which I found to be unprofessional and inappropriate for a healthcare provider.
Healthcare professionals are expected to communicate respectfully and without bias. The comment made during this call was dismissive of a legitimate medical condition and should raise concerns about the quality of care and professionalism patients may encounter at this practice.
