I visited this office a couple months ago. I really like Dr Kramlich - she is incredible. But I did not enjoy my experiences with the staff. They were very weird when I asked for pricing information on different contact brands. It took them way too long to gather the information, and they were insistent on a specific brand that I had not tried and did not want to try because it was too expensive. I said that cost is very important to me, but they kept pushing the expensive brands. I ultimately left disappointed and empty handed because I didn't feel like arguing on which brand I wanted to buy, and I didn't want to overpay. I called today to request my prescription information so that I could order contacts elsewhere since my insurance has recently changed, and they were very short on the phone. I had to call back to request my records emailed because the numbers they gave me over the phone did not look correct and ultimately did not match what they emailed me. The whole vibes of the office are strained, and the experience was both pushy and unhelpful.
