Vision Care Center

Vision Eye-Q has a great location, a clean lobby, and a nice children’s area. Doctor Holtz was knowledgeable and provided excellent care. However, be prepared for long wait times. Even a simple prescription pickup appointment for my son took nearly an hour, and regular visits can easily last 3–4 hours or more. The office should consider creating a faster process for patients who are only picking up prescriptions and don’t need fittings or adjustments. A dedicated pickup/check-in option would make a big difference. Great care, but the overall experience would be much better with improved efficiency.

I took my son for a one year follow-up. The clinic was nice, modern, and clean. The staff was super friendly. They definitely know their profession. However, we waited two hours in between the initial examination and check-in to only be seen by Dr. Holtz for less than five minutes. I didn’t feel important or valued.

The staff and Dr. Holt are wonderful. The are patient and kind and understanding. The only reason I did not give 5 stars is just because of the weight times. We are usually there for 3-4 hours and only seen for 10 minutes. I understand that the office is very busy and there is only one Dr. but plan and simple it’s just to long. They did add a playground which helps a LOT but I still feel the weight is too long, especially for small children.

My Dr is great and their whole office setup for checking in is great. Why the 1 star, because if you get a prescription for glasses it is incomplete missing the pupil distance unless you buy from them and pay $15. Not the end of the world but when I've already got 2 pairs of glasses from them in the past, I called for my PD number and they said it'd be $15 to release my previous order information to me. This is the type of nickel and dime tactic that has inspired me to look for a completely different office. When the basics go out the door, don't think that you are going to get quality care anymore.

The wait times are long but I think it’s because they are being thorough with the exams and if they have to dilate the eyes that adds on to the wait, I was pleasantly pleased they give snacks and a drink at the front desk, it was our first visit and we didn’t plan for it to take long but the snacks given to my daughter helped a lot since we were not prepared for the wait. Dr. Holt and staff are great and I will keep my daughter as a patient there.