Vision Care Of Maine

Overall I had a very good experience. I had to wait about 15 minutes beyond my appointment time, but everyone was friendly and helpful. My eye exam was thorough and I was also fitted for contact lenses. I placed my order for new lenses at their retail shop. No complaints. It was a very good experience. I've read the reviews about not being able to get anyone in the phone, but I haven't called them since I made my appointment 3 months ago.

Unethical business*** This is a difficult review to write, but I think it’s important. I had LASIK at this practice and experienced post op issues that required ongoing follow-up. During that period, I was also dealing with serious health issues that sometimes made it unsafe or impossible for me to drive. I communicated this clearly when I had to cancel appointments due to illness. I was ultimately told that the reason for cancellations didn’t matter and that I could no longer receive care due to their policy. There was no attempt to discuss flexibility, alternative scheduling, or accommodations. Being dropped from care while dealing with post-procedure issues and chronic illness is incredibly distressing. Policies matter, but so does patient care and basic compassion. I would urge anyone with complex health needs to think carefully before choosing this practice as their ability to offer fair care is lacking. And yes I spoke with HR and no there was still no resolution. I am now seeking access to my medical records and all policies that I apparently agreed to but will be charged money to receive them. This place is a joke and if my experience alone doesn't raise concerns their turnover of staff should. Disgusted!

Terrible experience. Have not been in a few years, but have always gone for eyeglasses and updates to my Rx. Called today and was told that because I haven't come in for a few years that I'm a 'new patient' and that they aren't accepting 'new patients' and to go somewhere else. What a joke. after going to a place for years to just be dismissed and to go somewhere else. Don't go to this place, clearly they don't care about their patients or the services that they provide.

I needed N emergency consult after seeing my eye doctor at KVHC as I had an eye tear. I found out on a Friday and I was seen on the following Monday day and he did an emergency consult Nd emergency laser surgery that same day. Laser eye repair that same day and back to work the very next morning. The entire team was amazing and he repaired to my right eye from going blind. I would highly recommend Vision Care !!

Different doctors every visit.Not very personable.Recommend eye injections,which I did for a couple of years.Hard to get a straight answer.Injections were not helping. They called it maintenance.Its been 2 years since last injection and my left eye is no different.Seemed like a revolving door.Also tryed calling several times,left messages with no recall.The building is quite impressive but that’s about all.