Extremely disappointing service. We ordered eyeglasses and were clearly told that someone would call or text us within three weeks when they were ready. Four weeks have now passed, and nobody contacted us at all. When we called to check on the status, we were told that the glasses had not arrived yet and that we would have to wait for the lab. That is not an acceptable excuse. Whatever issues exist between your office and the lab are your responsibility, not the customer’s. If you make a promise to a customer, you should keep it or at least communicate any delays proactively. Instead, we received no updates whatsoever. Had we not called, we would have had no idea what was happening or when we might receive our glasses. This level of customer service is unacceptable and shows a complete lack of professionalism and respect for customers’ time. We are seriously considering disputing the charge with our credit card company due to the poor service and lack of communication. We will never do business with this company again and would not recommend it to anyone. Terrible service from start to finish.
