Vision Source Plano

Same issues and prior reviews. Dr. Milburn claimed to be performing services covered by my insurance. I paid the copay in office and then received a an additional bill via email. When I questioned the balance and informed the billing team of my in office visit, they attempted to gaslight me claiming their provider would never make that claim and I was confused. Not only was that exactly what happened, I referred my mother to him prior and he did the same thing to her. They make you sign a form at check in so they are not liable for adding additional line items to your bill. Fraudulent.

I used to love this place. Dr. Malone was wonderful and the reason we returned after we moved back to Plano. However, it is under new ownership and is not the same. The front office communication has not been great and one of the new providers is not very pleasant. Overall friendly but do not seem to be well organized. I don’t see myself returning after my conversation this morning.

I have been coming for years with Dr. Danny Malone who is an excellent eye doctor and is very thorough and truly cared about his patients. He educated me not only on eye health but how lifestyle management and how that effected your vision. The practice has been taken over by Drs. Milburn who are in my option such a power couple! I have been seen by Dr. Anna Marie Milburn a few times and she has attention to detail and had passion in her work. She takes her time to answer any questions and I recommend you visit this practice. Her staff are knowledgeable and friendly. Thanks for reading.

I definitely recommend Dr. Malone. He was incredibly knowledgeable regarding my vision-related concerns. Also, one of the techs, Lilly, was so helpful and super sweet! She helped me find the PERFECT pair of glasses!

I am a potential patient considering visiting an optometrist and figuring out my best options. I was considering Vision Source Plano center - but after reading the negative reviews for this center, I am dropping them off my list. As with any health insurance and a doctor, the customer is at the receiving end and at the mercy of the doctor (who always has the upper hand). Looks like the previous doctor was good but the new doctors at this center (Dr. Milburn?) aren't worth considering - so better to stay off than be sorry. Let there be more power to the consumer and their choices. Better take care of the customer like a king.