Visionworks

New location is easy access next to Belk Department Store I. Pensacola mall. Had vision checked in store also by Dr. Starr. My wife and I both ordered two pairs of glasses taking advantage of their 50% off frames and lenses offer. All went well and terrific staff. My second pair was missing the blue mirror finish matching the blue frame as ordered. Glasses sent back to Lens shop to complete the order correctly, to be picked up in 10-14 days. Would recommend them to you all.

I strongly recommend visionworks to get your eye exam & glasses from. They are very professional, informative, and they get you in and out in a timely manner. DR Star is one of the best optometrist in NW Florida. I will definitely be back.

Visionworks is the best place ever to select a new pair of glasses. They patiently explain all the different choices you have selecting your glasses and then stay there with you to help you. I did not feel rushed at all which was important to me. We've been going there for about 25 years and I would never change!

I am 65 years old and have been a patient at Visionworks in Cordova Mall for over 30 years. I have never experienced anything like what happened to me today (02/27). I went in for a routine eye exam and provided my Blue Cross Blue Shield, Medicare, and federal government insurance (Davidson) which they have never asked me for before. I specifically declined any additional services beyond the standard eye exam and dilation. I was very clear about that. During my exam, Dr. Starr Rostankovaki told me I had no medical issues with my eyes and no cataracts. However, when I went to the front desk afterward, a staff member named Mozzell told me that I did have cataracts , which directly contradicts what the doctor told me in the exam room. That was alarming and confusing. I later found out that my insurance policies were billed, including charges related to the use of a machine that I explicitly declined. I did not consent to additional testing, yet my Medicare and Blue Cross Blue Shield were charged. As a senior citizen, this is extremely concerning. I feel misled and taken advantage of. After being a loyal patient for three decades, I am very disappointed in how this was handled. Patients deserve honesty, transparency, and clear communication especially when it comes to their health and insurance billing. I am requesting that management review this matter immediately and provide clarification regarding the conflicting diagnosis and the charges submitted to my insurance.

Everyone at Visionworks was very helpful, polite, patient and very knowledgeable. I received a notification that my glasses were ready and actually could follow the steps in completion on their Website. My finished Glasses were ready a lot faster than I thought and of great quality. Definitely recommend Visionworks 😊