I had a very disappointing experience at this office. I believe the owner, who also seems to be the doctor (an Asian woman with long hair), helped me when I went in to ask a simple question. She seemed rushed and more focused on making a sale than helping an existing customer. While I was speaking with her, she cut the conversation short and ran to assist another person who looked interested in buying glasses. I was already a customer and only asked if she could quickly check whether my glasses were loose. I also asked if she could look up my insurance to see whether it would cover new glasses and what the approximate cost might be. She told me there was no reason to check my insurance unless I was ready to buy glasses, which I found extremely rude and unhelpful. Customer service overall is not great. With the exception of a young tall Asian man and an African-American woman who were polite, most of the staff seemed cold and uninterested in helping customers. On top of that, the prices are extremely high. I looked at a pair of sunglasses that they were selling for $325. I later went to the main store that carries the same brand and the original price was $225, and they were actually on sale for $89. Overall, the experience felt very sales-driven and lacking in basic customer service. Unfortunately, I would not recommend this place.
