Visionworks

Worst experience of my life at an eye doctor. Go anywhere else if you can. Customer service is absolutely horrific. Spent $375 for damaged upon delivery glasses. Told that was "normal". Contacts .5 too strong- told I would need a whole $100+ new appointment to get it corrected .5 lower. Was bullied into purchasing contacts .5 too strong because clerk didn't want to run me numbers with only glasses when I wasn't sure prescription was correct. He kept saying I was saving $300. Doesn't matter if the script is too strong. Just lazy. Then Blonde girl says damage on my glasses is normal. Pathetic. Lazy, untrained, rude customer service people. Should be ashamed but they only care about profit. Wasted $375 on broken glasses and contacts i can't wear. Told that's normal and need another appointment to fix. I wouldn't go here again for any reason. This place is a great example of understaffed and undertrained rude employees who really don't care at all if you're satisfied. Again- I wouldn't go here for any reason. Totally cheap rip off glasses and horrific customer service. Go to Target or anywhere else instead. Just terrible!

recently had an unsatisfactory experience with the front desk staff, particularly receptionist Alexia, when requesting my prescription be sent to me electronically or via a reliable method. I was informed that emailing it would violate HIPAA regulations (though federal guidance from HHS indicates that secure or reasonably safeguarded electronic transmission, including email with precautions, is permitted for patient access to their own records). Instead, I was told I had to pick it up in person, or that faxing was an option but unreliable due to an outdated machine that staff claimed would need replacing at their expense. This felt unnecessarily inconvenient, especially since I was purchasing glasses elsewhere and simply needed my prescription transferred efficiently. It gave the impression the office preferred in-person visits over accommodating reasonable patient requests. No issue— I went to Sam's Club Optical on Wooden today for an eye exam, and the team there was professional, efficient, and truly customer-focused from start to finish. Highly recommend them if you're looking for straightforward, hassle-free eye care. If the original office improves its communication and prescription-handling processes, it could make a big difference for patients.

The entire staff working there on Friday were truly wonderful. They ensure I was taken care of, from the moment of stepping thru the door, I was greeted with big smiles. Jennifer was a super friendly, helpful, knowledgeable and kind. My optometrist was superb. I did not feel rush, nor was I rushed. Very patient and super nice. They def care about their patients. Great selection of frames

Absolutely love visionworks they took the time to help me with making sure my exam was perfect and double checking everything because I am already blind and cant have any mistakes. Also they were able to help me pick out beautiful glasses that fit well with my face shape and eyes and also contacts as well and getting me the best price knowing I was not using any insurance. So happy with this experience. Its literally walking into family and not just a regular store. They made interacted with my baby and made him laugh so he was comfortable waiting for mama's appointment to be done. Thank you best experience ever!

This morning, I went in in hopes of getting an old pair of glasses repaired. I wasn’t sure if they could even be fixed. I left with a fixed pair of glasses. I have to tell you if you need any repairs done to your glasses I highly recommend this location and Shawna is absolutely fabulous out of this world awesome. She treated me like a human being. She took the time to fix it even though it was a pain of a repair. I truly appreciate the time that she spent with me. Now moving onto the doctor. She is absolutely amazing out of this world as well. I have been coming to this location for over five years now and I highly highly recommend it to anyone and everyone.