Visionworks

Today was my first visit to Visionworks. I appreciated the attentiveness of the associate who checked me in and the thoroughness of the eye exam. I did wait almost 45 minutes after my appointment time to get my exam. I will follow up once I receive my glasses. Update: I picked up my glasses today (8 days from my order), after receiving a text that they had arrived. I didn't have to wait to have them fitted, and the technician did a very good job adjusted for me. They appear to be high-quality glasses. I am definitely seeing much better.

Great experience and will be coming here regularly for my eye appointments! This is the best vision works hands down that I’ve ever been do. The staff was so friendly and down to earth, they gave me advice for using my insurance effectively and I was able to get some really cool frames out of it. Everyone chimed in and helped me out and made me feel valued as a customer and not just another person they need to get in/out (like other places I’ve experienced). The doctor, although visiting until a more permanent doctor comes, was SO sweet, explained everything to me in a way I can understand and gave an exhaustive list of helpful info for my eyes. She was the BEST and I feel more confident in taking care of my eyes with the help she’s given me.

I had a fantastic experience at Visionworks! The entire team was extremely friendly, respectful, and kind from the moment I walked in. The staff is incredibly knowledgeable and made both my eye exam and the process of picking out new glasses seamless and stress-free. Highly recommend their professional and welcoming service!

My daughter had an eye exam for glasses and contacts. This was in 2024 in which because she tried 3x to put her contacts in and was unable we never received the contacts! Today I had her go first the 2nd time this month to try and they refused to provide prescription info because after getting them in. She was unable to properly remove one from her eyon her own ! I was told bye the doctor the prescription is 2 years old so she needs a new exam at an additional cost ! I’m outraged, because why would I need to pay for a new exam for a new prescription if the current one is still good for her. Now I have to call my insurance to make sure I wasn’t charged today or last week for anything. I’m very upset! This is bad business!

I’d honestly just go elsewhere. Everyone who works here is nice enough but it’s so poorly run. Like others have said, there’s often only one employee working there and they just leave. Today, for example, the store opens at 10 and I arrived at 10:30 to a note on the door saying “back at 10:40.” The employee had obviously left for coffee. Additionally the eye doctor told me “your vision hasn’t changed! Let’s leave it the same!” And then gave me a different prescription. When I went to get it resolved the next day, the doctor wasn’t there so they made me schedule another follow up a week later. I’ll also note that the vision exam room smells heavily of cigarettes, so for those with sensitive eyes/allergies, please beware. You’re better off finding a real ophthalmologist for any medical concerns, and a well staffed optometrist for glasses.