Visionworks

I had such a wonderful experience getting my glasses, and a huge part of that was thanks to Michelle. From the moment I walked in, she was welcoming, patient, and genuinely cared about helping me find the right pair. Choosing glasses can sometimes feel overwhelming, but Michelle made the entire process smooth, easy, and even enjoyable. She took the time to listen to what I was looking for, gave honest recommendations, and helped me pick frames that fit both my style and comfort perfectly. What really stood out was her professionalism and attention to detail. She answered all of my questions thoroughly, explained everything clearly, and made sure I felt confident in my decision before leaving. I never felt rushed, and she went above and beyond to make sure I was happy with my selection. It’s rare to come across customer service this thoughtful and personable these days. Michelle truly made the experience exceptional, and I’m so happy with my new glasses. I highly recommend working with her if you’re looking for someone knowledgeable, kind, and dedicated to helping customers have a great experience!

Why anyone would waste their time at this Visionworks is beyond me. Do not be fooled. I have been to many eye appointments in my life, there is no reason I should be stuck anywhere for 2.5 hours. When I came back to get my contacts, it took them 45 minutes to get a plastic bag of trials out of a box. They seriously need to rethink how they provide their service.

Don't bother scheduling an appointment unless you feel like talking to a computer monitor. Update: After finally getting a call back supposedly 72 business hours ended up being close to 5 days. I was supposed to be persuaded by getting two different tests. Totaling, roughly $75 for free is supposed to make up for a doctor not actually being in the building. I understand telemedicine has its place. A rash, a cough, things of that nature. But I wonder how an establishment can offer a medical service without a licensed medical professional in the building? I also stated that there was one young lady bouncing between three different people while trying to administer the supposed free tests (will be checking with my insurance provider.) This store is completely understaffed. I feel sorry for the people who worked there. I hope the management does better and rewards them for their voyalty.

Last weekend my wife and I were supposed to have appointments an hour apart. After running over 2 hours late for my appointment I was forced to reschedule for today. I arrive today a few minutes late for my appointment and am told by Richelle that they will need to reschedule me again, even though they are running an hour and a half behind! Mine being a few minutes late did’t change the fact that they were over an hour behind each appointment. This location should be closed for its incompetence and at the very least Richelle should be fired for her rude and condescending attitude with customers when they are clearly in the wrong. I worked in customer service for over 20 years and couldn’t ever imagine speaking to customers the way she does.

The staff was friendly and tried to keep things moving. The virtual doctor was kinda different and impersonel but they showed the pics the machines took and they explained any imoralitys...was still a good experience