Visionworks

TLDR-- Go somewhere else. There are too many other places offering the exact same products and services. I've been a consumer of glasses and contacts my whole life and this was the worst experience I've had by far. I brought in two pairs of frames to fit with a basic single vision prescription. It took over 60 days to receive two frames back, partly because one frame was first done incorrectly and then broken but also because the communication/customer service was horrible. The new manager (yep, that happened) seems really nice and conscientious but as this was my first experience with this brand I can't see myself going back.

Visited with a new eyeglass prescription from Kellogg Eye Center for my six year old daughter. She browsed and browsed, fell in love with about seven pairs of glasses, and then eventually picked one. Their selection is amazing and the person who assisted us was very helpful. I think the system they work on is difficult as it seemed to erase info and glitch often on him. The glasses were ready about 4 days before the expected date (10 days after ordering). They appear to be everything we wanted and are working great! We have VSP insurance, which seems to partner or affiliate with them, so I'll be coming back for my eye check up soon.

Good luck getting reliable appointments for eye exams for contact lenses. Don’t use their website to book. The AI chat bot unfortunately was more helpful than the salesperson at the store.

My appointment canceled a few months ago due to Dr. Jones no longer working there. I found out she is now at the LensCrafters in the Woodland Mall. She also brought the old Store Manager Dusty with her too! It's a double win as they were the best at Visionworks.

I’ve been a loyal customer at VisionWorks but switched to SVS at the Beltline & could not be happier with my decision. It looks like this place is changing for the worst. None of the original staff seem to work here anymore. I understand that things happen - people are new, equipment falters, tech challenges…etc. PLEASE be transparent. You’ll find that people are more apt to give you and your facility a chance amid changes in staff. If the manager would’ve been transparent about the issue I would’ve likely returned + I wouldn’t be writing this review. I’ve never had a customer service person lie so much in a short amount of time. From the get go there was ZERO accountability - saying I was personally called that my appt was canceled, to then backtracking that no appointments could be made, to saying the reason they actually can’t see me is because of equipment failure & needing to wait months for this to be resolved. All this to backtrack and say she can offer a next day appointment….At this point I didn’t trust anything what was being said so I asked if they actually had an optometrist on site. To which she finally walked over after rambling to herself at the screen that the appointment tomorrow would be done by Artificial Intelligence/AI with a telehealth doc. This wouldn’t have been disclosed had I not explicitly asked. Definitely will not be coming back.