Visionworks

I HIGHLY recommend this location! They where very understanding and kind. They fixed both sets of my glasses. Very informative and easy to talk to! They made sure that I knew they where there for their customers. They made me smile as soon as I walked in the door. Every employee greeted me and made sure I had everything I needed.

I do not recommend this location. I was rescheduled 3 different times on the day of the appointment. I requested time off from work to make the appts just to be told "we're understaffed and would have to reschedule". Why was I not informed days before of rescheduling or why is vision works Crystal accepting more appointments if they are not able to handle the quantity and quality of work. I leave out of the country in 3 days and I have been rescheduling my appointment for the past 3 weeks now. Thank you vision works for the great service you have provided so far. Best regards.

This is on behalf of my mother- WORST place EVER!! Not only have they canceled on her 4+ times, she finally had an appointment, and not only could they NOT somehow find her in their system, but once they've clarified her insurance, while asking the questions needed, my mom let them know she only has 1 eye and they instantly refused her and said they don't take patients with only 1 eye. This place has gone down hill and I've heard this from more than just my mother. Also they never any eye doctors available. DO NOT go to this place. Four seasons in plymouth now THAT is a way better place for all your eye care needs!!

I have edited this review. If I could give Visionworks negative review I would. My first visit was great and my 3rd visit I received horrible customer service from the manager Alejandro and sales associate Sarah. I went into this location to get my prescription put in several pair of glasses (as usual for years). Alejandro advised me it would be about 20 minutes to assist me. Sarah the sales came from the back and helped 2 other people that came in after me. I asked Sarah how long the wait would be and she stated she could help me right now. I took out my glasses I wanted my prescription be put in and Sarah stated I could not get all of them filled. I only got 3 pairs filled on my last visit. I should not have these type of glasses filled. Sarah did not look at any of glasses before stating they couldn't be filled. Visionworks have put my prescription in over 50 pairs of this brand name of frames. I felt like she did not want to assist me and or did want me to patronize Visionworks. I also, advised her I have a Visionworks coupon that was sent to me. Sarah stated I could not use this coupon. Sarah stated that the policy changed due to misuse of the coupons (before looking at the coupon). Sarah walked over and spoke to the manager Alejandro about the coupon ( the 1 she could not accept). The manager Alejandro made excuses for Sarah's horrible customer service and behavior. I asked him for my coupon back since Sarah did not return it to me. I advised him that the supervisor Katarina accepted this coupon ( I have also, used this coupon for years to get my prescription put into my frames) on my last visit in this location. He proceeded to tell me that the Opticial Supervisor Katarina was fired due to misuse of coupons. He did not try to resolve the issue and kept trying to state the new policy regarding coupons. They were more concerned with the change in the policy in regards to the coupon and not servicing me the customer. Alejandro did not once ask how he could assist me and or resolve this issue. I asked the manager Alejandro can he print out my eye & contact prescription so I can have my glasse/ contacts filled elsewhere. In my 20+ years patronizing Visionworks I have never been treated so horribly. I refuse to spend my hard earned money where I am mistreated. The manager Alejandro refused to provide me with his bosses name and number. Alejandro stated the only person I could speak to was him to resolve this issue. Consumer beware the customer service is horrible at this location and take your hard earned money elsewhere where it would be appreciated.

I have been going to this location for over 15 years and have had very good results. I have worked with Linda on many visits and she is always helpful and pleasant. I worked with the MGR Mike on my last visit and he was good at helping me and being very quick and efficient. I had a problem with one of my glasses ( my bi-focal was not in the optimal location and was causing me some discomfort) On my return Mike was quick to address the problem and they were fine after they corrected the problem. I like this store and will be back as needed. Thanks!