Four Seasons Eye Care

Dr. Sealock at 4 Seasons Eye Care fixed my lingering eye infection. I got a 2nd opinion on the recommendation I got from MN Eye Consultants because they put me on a light treatment of steroids and said if it didn’t work, we’d look at surgery! I was sent to them from NW Eye who I’d been seeing for years and my eyes only got worse. Dr. Sealock put me on an aggressive regimen of steroids and an anti-viral and checked my eyes weekly. He explained with little drawings what was happening in my eye. No one had done that before. My bills were a fraction of what the other’s charged. I can’t recommend Dr. Sealock and his sons enough. I have an autoimmune that causes dry eye, so I’ll always be dealing with eye issues. I’ll be going to 4 Seasons from now on. I can’t recommend them enough.

I accompanied a family member to this clinic to help advocate for them and ask important questions, as I’ve worked in healthcare for 15 years. Unfortunately, my experience with Dr. Sealock was extremely disappointing. I found him to be rude, unprofessional, and disrespectful throughout the appointment. Multiple times he cut me off while I was trying to speak or ask questions regarding my family member’s care. What stood out most was his comment, “Well you can be mad at me,” while continuing to ignore the concerns and questions being brought up. In my 15 years working in healthcare, I have never witnessed a physician speak to a patient or family member that way. It showed a complete lack of bedside manner, professionalism, and compassion. Advocating for a loved one should not be met with dismissiveness or hostility. Very disappointing experience.

I was seen for an eye exam today. I have to leave a shout out for Sara. She was incredibly kind and calm amongst what seemed like chaos. I male assistant was running around like he was lost. He sounded like he wanted to start a fight when he came in the room. Another staff member was having equipment trouble and came to her for help. A third also came with a question all in the 5 minute it took me to do 1 test. She stayed professional and apologized several times.

Big shout out to Renata at the front desk! My work switched insurance providers and when I checked in for my eye exam she let me know that the exam was not covered under this new plan. The salesman that explained the new plan to us at work said exam was covered and also a small credit for frames. I decided to stick with my appointment and pay the $175 out of pocket because I have been going her for ~30 years. Renata told me she was going to do some more investigating on my insurance plan while I was getting my exam. She came in the room about half way through to let me know that she found out the exam was covered and verified that there was credit for frames. She went way above and beyond normal customer service. Super pumped to only have had to pay $10 (co-pay) instead of $175. This place has always been awesome and everyone is always friendly and upbeat. Dr. Sealock is an OG!!

My experience here was terrible. I scheduled my appointment for new glasses and an evaluation for BVD. Dr. Don Sealock entered the exam room. At first things were fine, he was reviewing notes from the initial conversation I had with the technician. He asked me 2 different clarification questions and cut me off rudely both times when I tried to answer. He is very abrasive. He did a fabulous job of explaining BVD but that’s the only positive thing I can say about him. After dilating my eyes, during the bright light portion, he had my eye held open wide and then stretched it even more. It seemed excessive. My poor eye was opened so wide to the point I felt pain, he didn’t hold it open long but wow. Never experienced this at any of my past appointments elsewhere. At home my eye was painful and did have some slight swelling. After that he said the inside of my eyes were healthy and told me not to touch my glasses and left the room. Shortly after a lady told me to come with her to schedule vision therapy. Sat there waiting for almost 20 mins for the lady to come speak with me. She was having a conversation with 2 other women. Finally she came to speak with me and told me insurance only covered 12 sessions but that I would need to sign a contract for 4 months worth. When I was done with her I was confused as to what I was supposed to do next? I was given no summary of the exam. No idea if my prescription changed or if I would get prism lenses. I went back downstairs to ask about glasses and the 2 people at the front desk were nice and said they will find out. The guy said he could see the doctor putting notes in actively. I asked if I was ok to get glasses? That was one of the reasons I was even there and I was told well basically not to get glasses because after therapy the prescription could improve. Ok well that was not discussed with me before I was sent to schedule vision therapy and I wanted glasses before the end of the year! It would take 4 months to complete therapy anyway. Seemed really strange to me. The lady at the front desk was the best and brought up the I should get glasses because my insurance would cover them. She was great and helped me pick out great frames. I asked if they would be prism lenses and basically she said if I needed them. Well that would have been great to discuss with the doctor. So I left not feeling confident I will receive glasses with prism lenses or not. I was irritated that after almost 2 hours at this place I did not get to ask the doc any questions. The way the exam ended felt so abrupt and off. I will not go back.