Plymouth Vision Center

My UConn college daughter has some eye challenges due to rheumatoid arthritis. She called Dr. Herman from school with her new concerns and he suggested she see a local dr for an exam to make sure it wasn’t a flare. The guy who answered the phone was so kind and considerate. And prompt in calling her back. After her horrific experience with the Connecticut eye dr that afternoon, she called me in tears. I called Plymouth Vision myself. The other receptionist was also so kind and helpful. Dr. Herman got on the phone and not only helped me to help her but offered to call her at school. When she didn’t answer (because she was still a bit overwhelmed) he called back AGAIN. What kind of doctor is that diligent and compassionate?!? She’s calmed down, relieved, and has a plan now.

Plymouth Vision is fantastic & Dr. Herman stands out. Its a great/friendly team. I get great care for my eyes and after a long time searching for a solution for my unusual contacts situation, we were able to get something figured out that has worked great for years.

I made an appointment online to get my eyes checked. They responded right away. This is a small establishment where the doctor, himself, replies to the emails. We got the date and time all set up. I was able to email them my vision insurance card 10 minutes before I arrived and they were very eager to help me. I had a standard appointment of dilating my pupils and telling the doctor which option looked better. But what impressed me the most was not just the professionalism, it was the friendliness. There was another customer who must have been a regular and they were all chatting each other up about their weekend plans, families, etc. I could tell that everyone was very welcoming there.

We have consistently had great experiences with Dr. Herman and Dr. Khan, and I want to commend them for their excellent care. However, we have consistently noticed that one of their front desk’s staff member could improve her customer service skills. On a positive note, in that same department, Morgan’s helpfulness and welcoming attitude made our last visit more pleasant and was greatly appreciated by my family.

I love this place for eyeglass support and selection! The staff is prompt and helpful. Selecting eyeglasses can be tricky, it is a permanent decision for a year or so and guidance is needed in my opinion. This is my second time leaving with a wonderful experience of eyeglass selection and my eyes are so thankful when I read, work and drive :) Thank you.