Visionworks

Excellent service! The general manager who helped me was So helpful and answered ALL questions. The doctor was great and efficient, and made sure to perfect my prescription. Love my new glasses. Definitely won't go anywhere else. All of the staff were very friendly and welcoming. Very accommodating, and helpful. HIGHLY RECOMMEND!

Great doctor! He explained thoroughly throughout the eye exam and spent the time needed to get my prescription correct. Definitely the reason to choose this store. Front staff was welcoming - although their computer system looked and acted like something from the 80s. Easily ordered lenses, staff handled order, shipping, insurance, etc.

Not sure if there was different employees last year causing the bad reviews but everyone at the front is really friendly, especially the manager! Glasses were ready fairly fast and the whole process was simple. Only issue I had is that I was wanting sunglasses and one of the employees recommended shade 1. When I initially picked up the glasses you could barely tell they were sunglasses because the shade was so light, but it should of been my responsibility to ask how light the shade was in the first place. Anyway, Ashley the manager darkened them and added different tints to suit the color I was looking for which was really nice of her- plus it only took two extra days. Ignore the bad reviews and just make sure to ask the right questions when you’re there and you’ll be golden!

I just moved to Minneapolis from Texas so I can't compare Visionworks locally. But, compared to every.single.optical place. this. is. the. best service I have ever received. Ashley, the general manager is beyond helpful. She told me things about my vision plan that I have never known and I have had the same plan for the past six years! I am so lucky that I gave this place a chance because I won't ever have to look for another optical place again!

Let me first say that if no stars were an option, this review would have no stars. When I went to buy glasses, Emily, the salesperson, only offered me the most expensive lenses and I had to insist that there must be something less expensive. She grudgingly admitted that there were two lower priced lens options but she wouldn’t recommend them for my prescription. Once I had convinced her that I wanted an inexpensive lens and fame, she left me to wander as she helped other customers that she apparently felt were better targets for up-selling. Well, I returned to the store today because I had issues with the 2 pairs of glasses I had purchased. The regular glasses needed to have the nose pads adjusted and that went just fine. The sunglasses however were a different story. No matter how I dipped or lifted my chin or how high up in the lenses Ii looked, I could not see clearly. The lenses made me nauseous to have them on longer than a minute or two. The first lady that helped me was very helpful. She checked the prescription in the glasses against my Rx and she even had the Doctor double check to make sure she was correct. The prescription matched. She then marked the optical center of the lenses with a dot. Since she was new, the Doctor suggested that Emily, the person I had worked with previously, should mark the optical center of my pupil on the lenses and they would re-make the lenses. Instead of Emily marking my lenses, she started over from the beginning by tweaking and torqueing, the frame and nose pads. None of her adjustments improved my vision through the glasses. When I tried to convince her that I still couldn’t see clearly, she said the lenses were made exactly right. She was more concerned about being right than she was about my ability to see clearly. At one point she inferred that I wouldn’t have had this problem if I had purchased the more expensive lenses. Another time she said that maybe the frame was too wide for my head. On and on it went. She was right and I must be imagining things. She had a need to be right at any expense. After a while it got to be insulting. She was so busy being right that she didn’t even bother compare the optical center of the lens with the center of my pupil. Had she done this she would have seen that they were misaligned by about ¼”. We came to an impasse where she refused to re-make the lenses and I was unwilling to accept a pair of glasses that I couldn’t see through so I asked for my money back and left vowing never to return. Even “buy one get one free ”isn’t a good deal because of the aggravation. I have had warmer and more honest dealings with used car salesmen.