Visionworks

Go see Shelly at Visionworks Rockwall shes amazing. (Although the interaction with other employees there Iam sure they are all great!) But I favor Shelly! They have a nice selection of frames- great pricing. They explained my insurance in detail so I could understand it- frames back in 2 wks or less. Very helpful & kind! Clean store! Highly recommend!

Dr. Monica is pleasant , answers all question with a beautiful attentive tone. She gives you the best quality care. The staff is phenomenal. Everything is decent and in order. 🌹

One of the best experiences I have had picking out and purchasing glasses at this location. The employee that helped me was very experienced and offered invaluable insight picking out frames which is the worst part of getting glasses. Thank you.

What an awesome location. Our rep Zoryah was very helpful. Our daughters vision wasn’t great but the staff was helpful in selecting the best glasses for us at a good value. The store manager was also very helpful and provided us with a starter kit for cleaning at no cost. They made this a great experience. Highly recommend.

MICHAEL!!! It was around 6:30pm when I came in to order a remake for my glasses Feb.06, Michael advised I try my new glasses on and he will take care of me once I find some new ones. I found my pair , but Michael clocked out and left. Didn't tell worker Zoe what I needed or anything. Okay I let that slide , come today 02/23/26.. I go in to pickup my glasses , it was a wait because all 3 workers were busy Shelly, Z, & Michael. I walked in Z said we will be right with you shortly , I waited patiently no rush or anything .. an old lady came in behind me 5 mins later and Shelly advised her someone will be with her shortly too. After waiting , Michael stopped in the midst of helping his patient TO ACCOMMODATE THE LADY THAT CAME BEHIND ME ! (I STILL HAVE NOT BEEN SERVICED AND WAS LOOKED OVER) I walked to the back desk because the lady stated she was picking up glasses too. He walked pass me , didn't say Hi or Anything. Didn't even budge to ask if everything was okay. The customer picked up 2 pair of glasses and gotten them adjusted. I waited patiently. Once she gotten done , she adv Michael , I think this lady here was waiting to pick up too, right ma'am. I said Yes! Michael looked at me and said "you will have to wait" I am helping this lady here(his previous customer) . I said I am not waiting because I been WAITING and you helped someone that came after me . I need my glasses. He said I won't be able to adjust anything if needed because I am helping someone but I can give them to you! I said whatever needs to be done will be done if needed cause you could've finished your patient first before moving on to the next. Moral of the story. TREAT ALL CUSTOMERS EQUAL! Doesn't matter if the lady after me was older or whatever the case may have been .. you should have said NEXT PERSON WAITING I CAN ASSIST, NOT JUST PICKING SOMEONE ! Rewind the cameras too.