Visionworks

Don't go to this location if you don't want to have a bad experience. First I received a text message saying my glasses were ready for pick up, second within the same message, it gives you the option to check status. I did not check status before going to the store and when I got there it said status in progress. That part doesn't make sense. When I tried to pick up my glasses the lady, which by the way, was the only person working when I arrived said my glasses weren't ready. I returned two days later and the same lady said they still didn't have my glasses. I suggested checking by my first name and still got the same response. She ended up finding them by my middle name. I don't know if she is not trained properly or they need to come up with a better system of looking up glasses ready for pick up, but whatever it is they need to fix. And to top it off, she was trying to keep the case. She asked if it was a new purchase and when I said yes she handed me the case. The 3 times that i visited the store they only had one employee on duty, which mens you have to be ready to wait a long time if they're busy. Here is some good advise for management. Fix your screw ups. Train your employees properly.

I had an excellent experience at Visionworks thanks to Vanessa! From the moment I walked in, she was welcoming, professional, and incredibly helpful. She took the time to answer all of my questions, made sure I felt comfortable throughout the process, and genuinely cared about helping me find the best option for my needs. Vanessa’s patience, knowledge, and positive attitude truly stood out. Customer service like hers makes all the difference. I highly recommend asking for Vanessa if you visit Visionworks — she made the entire experience smooth and enjoyable!

Received new lenses that had the wrong prescription. Waited almost 2 weeks without any updates. After calling them, they informed me to redo eye exam, instead I returned new frames/glasses, however, later found out the store did not submit request to my eye insurance informing them I did not use their frames. After going back and forth between visionworks and insurance, I now have to wait 5-7 days for insurance to acknowledge the lenses were returned in order for my insurance to cover new lenses from different store. I do not recommend this location, as its staff members are very incompetent.

I was assisted by Kellie, who was very nice and helpful. She helped find a discount that would lower my cost since I don’t have vision insurance. I found frames to my liking and have no complaints!

had a very bad experience at this Vision location. I paid a lot of money for my glasses, but when I went to pick them up, the staff just handed them to me with no case accessories or cleaning cloth. When I asked about the cleaning cloth, they told me they didn’t have any, and the way they said it was very rude. The customer service was extremely unprofessional. One of the employees rolled her eyes and acted like helping customers was a problem. No one seemed interested in assisting or answering questions. After spending that much money, I expected basic customer service and respect. Instead, the staff were rude and dismissive. I would not recommend this place to anyone.