Visionworks

My experience @ vision works was a very enjoyable experience. We were welcomed in and allowed to browse through the frames at our own pace. All questions were answered with a smile 😃 Will be returning.

My recent visit to pick up my glasses was far from pleasant. Upon entering the store, I was met with an atmosphere that felt unwelcoming. The staff members seemed disinterested and unfriendly, which made me feel uncomfortable right away. When I politely asked one of the employees to adjust the frames, their response was surprisingly dismissive. Instead of offering assistance, they had an attitude that suggested my request was an inconvenience to them. I couldn’t believe how unprofessional the interaction was; it felt as though I was bothering them simply by being there. It’s disappointing to encounter such a lack of customer service, especially in a place that should prioritize patient care and satisfaction. This experience has left me feeling frustrated and dissatisfied. I expected a more positive experience, especially after investing in new glasses. Overall, I would describe my visit as absolutely ridiculous, and I would not recommend this place based on the terrible service I received. It’s disheartening to think that a simple adjustment could lead to such a negative experience. I hope they take steps to improve their customer service in the future, as I certainly won’t be returning anytime soon.

Customer service was HORRIFIC. The staffs Attitude was Horrible. I would not recommend this location under any circumstances. Now the optometrist next door were great and referred me to vision works I would not recommend vision works at #300

Very friendly, the eye Dr was great and the staff! Glasses came in sooner than expected!

I had hoped to give this location a higher rating because the optometrist was excellent professional, knowledgeable, and provided outstanding care. Unfortunately, my overall experience was significantly impacted by poor customer service from the staff member assisting us when we walked into the other door. (Visionworks, suite 300) Upon arrival, we felt rushed, and the interaction at the counter was unwelcoming. When we approached with our prescription, the staff member appeared visibly irritated, even rolling her eyes. This was disappointing, especially considering we were prepared to make a substantial purchase two pairs of glasses for myself and an additional pair plus contacts for my spouse. Due to this experience, we chose to take our business elsewhere. It’s unfortunate, as the optometrist and initial service were so positive. I had seen similar concerns mentioned in previous reviews regarding customer service and, regrettably, found them to be accurate. I would recommend that management address these service issues, as they are likely affecting both customer satisfaction and sales. For prospective customers, there are many other options where you may feel more welcomed and valued.