Nice and clean place and friendly staff. Although, I gotta say their services can be improved. While onsite, I had no issue with them at all. Yet, there are two incidents that kind of annoying to me. First, I placed an order for contact lens. Before I paid, I asked them if they can be shipped to my address so I didn’t have to pick them up in-store. They are not glasses so I didn’t need to try. The answer was like, yes, but it’s easier for “them” for me to pick up in because they put something in the system already. Like…I haven’t even paid yet and you said customers should do you a favor for your convenience because you didn’t even ask me if I want my order shipped home?? Second, same order. I called like 2 months later to get the receipt for my FSA. The staff again told me they can’t email me the receipt and I need to pick it up in store. Is it that hard to email a receipt? It’s not a medical record that has sensitive information. I feel like they considered their convenience over customers’ which is quite disappointing.
