Visionworks

These glasses cracked under some sort of stress from the manufacturer. I purchased 2 pairs of glasses and these were in a hard case for a couple months. I took them out and this is what I found. The hard case was in a drawer and there was no chance of any impact where they were. I showed this to the front office staff at Visionworks Surprise and received curt and short responses. Basically, I was told "it sucks to be you" in not so many words. I will never go back, not because of the aweful quality of their product, but because of the lack of civility from the office staff. There is no reason to conduct business with disgusting people, when there are better options available. I only wish I could give them less than 1 star.

I had such a great experience at Vision Works! The sales associate, Shannon, was very good at her job! She made me feel comfortable and it was a very personal experience. She found me the perfect frames and was very informative about store promotions! I look forward to going back and picking up my glasses!

I am extremely satisfied with the service I received today. While I cannot share names, I want to recognize the entire team for the outstanding experience they provided. Not only do they support young people entering the workforce, which is incredible in itself, but they also deliver exceptional service. The experience was fast, fun, engaging, educational, and professional from start to finish. I truly have nothing but positive things to say. I am a very picky customer, and five-star reviews do not come easily from me. I value excellent service and genuine customer care, and this team exceeded my expectations. If there is one thing I would love to see make a comeback, it is great customer service. Today’s experience reminded me that it still exists. Five stars from me. Highly recommended

Brought my godson in for an appointment. Have been going to VisionWorks for many years for myself and family members, but usually at the Arrowhead Mall location. This was the first time at the Surprise store, and it was probably the best experience we’ve ever had! Seen on time. Everyone was very friendly and professional. Doctor did a great job helping my boy pick out contacts. Also had a wonderful selection of glasses as always. Found a pair he loved, and there was NO wait to meet with staff to finalize the purchase. Quick and easy. Learned about transition lenses and decided to go with them for the first time. Very pleased with the whole experience from start to finish! Should have his Context and glasses in about a week.

On Tuesday 6/23/26 my wife and I went to pick up her new glasses and were greeted exceptionally friendly by Shannon Baird to have a seat and she would be of assistance in helping my wife. Well! First I could tell by the enthusiasm of her professionalism that she likes her job and serving people. She was an absolute joy to see her help my wife with her new glasses and conversation was just such a delight in joy. I think Shannon is a perfect, yes perfect example of a terrific person in her trade and courtesy to the public. My wife was well taken care of and made her feel important. Shannon in my view is a great mentor for others to have good life experience in such to serving public. Vision works Management please recognize her efforts to corporate management job well done representing the buisiness. Respectfully submitted to you from my Wife Phyllis Mitchell. Here’s my rating for other’s to see her performance grade ⭐️⭐️⭐️⭐️⭐️+. Thanks again Shannon we loved meeting you and you made us feel comfortable in visit. Visionworks at Marketplace Surprise you earned our buisiness👍🌵. Chuck Mitchell✅