Visionworks Doctors Of Optometry

They made a pair of glasses for me. I requested Titanium frame which was expensive. However that frame broke after a few months!!! The store said that I didn't have warranty, but I was never asked about the warranty at all. Look at this broken frame, who believes that this is made of Titanium? Ryan in the store told me to replace the frame for USD 181.99, so I went there. Later Lisa charged me USD 195.99. Next time, please make sure that you told me the correct amount.

I had a great experience at Visionworks. Keith was very helpful and professional from the moment I walked in, making the whole process smooth and stress-free. The doctor was also professional, thorough, and easy to talk to, which made me feel comfortable during the exam. Overall, my visit was easy and simple, and everything was handled efficiently. I definitely recommend this location for anyone looking for a hassle-free eye care experience.

Hand down the best experience I’ve ever had getting glasses. The staff was amazingly helpful in finding my frames, saving me tons of time second guessing! Dr Dhaliwal and his team were the best. Engaging, welcoming and informative. I’m very impressed and wouldn’t think of ever going anywhere else.

The staff are good and knowledgeable. The 100 day garrantee is a joke though. I bought my first ever pair of prescription glasses here. I also bought a pair of work safety and sunglasses. I brought them in on day 93 of 100 day garrantee. I was told there was "nothing we can do for you". I did buy another pair of daily glasses for another $200. Caveat Emptore.

I had a very poor customer service experience with Visionworks in Renton when trying to confirm basic insurance information. I called to ask a straightforward question about whether my EyeMed insurance would be accepted for a contact lens exam. The staff member who answered seemed dismissive and uninterested in helping, and I was told I would need to wait around three hours for a callback without any clear effort to assist or clarify my question in the moment. When I did receive the callback, the interaction still felt unprofessional and rushed. The tone made it feel like my questions were an inconvenience rather than a normal part of customer service. I was simply trying to confirm coverage and pricing, but the experience left me without clear answers and with a negative impression of the office. I understand that clinics can be busy, especially during opening hours, but basic professionalism and courtesy should still be maintained when speaking with patients and potential customers. Unfortunately, that was not my experience here.