Visualeyes Optometry

I’ve been seeing Dr Dodge for 15 years and he’s very kind and the examination part of appointment is always smooth. The downside to this office (like other reviews have mentioned) is the office/personnel that handle glasses and contacts. I’ve had issues with them ordering contacts and never letting me know they were ready, refund issues that I had to keep chasing them for, improper setting of the lenses in the glasses and maybe others. I tried handling my concerns with the office manager but no one has called me back. I’ve given up on them and will get my contacts and glasses elsewhere. It’s been like this the last 4 years or so. I don’t recall any issues before (I’ve referred my friends to Dr. Dodge many years ago) so I’m sad to say this.

I’m sad to write this review. I’ve been a patient of Dr. Dodge for several years, and my actual visits with him have always been pleasant. Unfortunately, for the past three years I’ve had repeated issues ordering contacts and glasses through the office. My most recent contact lens order is what finally prompted me to share my experience. About a month ago I ordered contacts and my card was charged around $300. After hearing nothing, I called to check in and was told the manufacturer “never delivered” my order. Immediately after that call, I received an email receipt from the office dated that same day—making it pretty clear the order hadn’t been placed until I followed up. I understand mistakes happen, but this has happened before, and it’s become a pattern. The tough part is that I’m now out of contacts while I wait (possibly another month). I also asked if I could get a sample pair to hold me over, and that request was declined, even though the delay was caused by the office not placing the order. As much as I’ve liked Dr. Dodge personally, the ordering/fulfillment process has been consistently unreliable, so I’ll be taking my business elsewhere.

I was a patient of Dr Dodge years ago when I lived in Sherman Oaks and had a good experience. After some frustrations with a local optometrist in Westwood Eye I decided to try him again. The exam was almost twice what I was used to paying, and higher than what I was initially quoted when I made the appointment. On the plus side it felt thorough and as I remembered, Dr Dodge seemed quick to identify intelligent solutions, next steps and options. I’ve had challenges for years with a strong astigmatism with my contacts, and he seemed to have good ideas to find the right solution. I was given two sets of trials and he told me to call back to tell them how those worked so they could either order more or get additional trials based on my experience. This is where things went south. A few days later, I called and told the receptionist as clearly as I could how close each of the two contact prescriptions were. I called back numerous times to follow up to make sure something was ordered, and always got the same receptionist, and was told Dr would get back to any questions. By the end of the week, I got a message from him, asking how the contacts were — meaning I was doing all the follow up and trying to communicate and yet nothing was actually happening and he still didn’t know what I’d communicated about the contacts. He left a voicemail asking me to email my impression of the contacts, after I had called it in three times that week. Hmm. I did so and once again didn’t hear back for ten days and followed up myself again by email. Dr Dodge emailed me that he was at a convention and had never received my email response because it went to his spam. So now many weeks I had first called to answer this question he was just now getting it. In my email response I asked if he could order the contacts so they went directly to my home to save me a trip and never got a response Two weeks after that email, I’m now following up repeatedly once again to see the status of the contacts, and once again the receptionist has no information yet about when they will be there. So 5 weeks after my exam, I’m still waiting. The office lacks a clean, reliable and efficient communication process, which is essential for handling the needs of patients. As patients, we don’t just come to get medical orientation, we’re looking to get a solution as quickly as possible to a problem. I should’ve had additional trials by now. Hoping this pattern changes because I’ve already gotten my exam at almost $400.

BAD SERVICE BY ANSWERING PHONE CALLS, I called this morning, and this unprofessional lady who answered the phone, asked me about my ID number. I was about to give her the #, I said give me a second and she said "if you don't have it ready call back" and hang off the phone on me. What a jerk! They can't wait a minute at least.? I would not recommend this place to anybody, they're letting clients go for their attitude.

I’ve been going to see Dr. Dodge for 10 years now for glasses and contacts. He always takes his time with me and explains the importance of each procedure. He is kind and caring. His warm personality and attention to detail make him a highly effective doctor. I would recommend him to anyone with vision needs.