Walesby Vision Center

This eye doctor is amazing with kids and especially kids with special needs. When we walked in, all of the staff greeted us, and Megan made an effort to connect with my son right away. She won him over in 30 seconds with her friendly, positive chatting and goofing around with him. From there on out, he was willing to try to do anything she asked of him. It was masterful. The eye doctor was also amazing. He assumed competence at every step, explaining the steps to my son and working with him until he got the answers he needed. He was always positive and praising even if my son wasn't quite doing what was asked. They identified the issue with my son's vision, prescribed glasses with a prism to help correct it, and taught us some exercises to also help strengthen his eyes. I feel like they set us up for success and will be a strong partner to helping my son improve his vision.

I have been a loyal patient at Walesby Vision Center since I was 10 years old, even going through their vision therapy program as a child. Because of that decades-long history, I am incredibly disappointed by how I was treated today. Last week, I called to check on my prescription. Gina told me it was valid until 2026 and emailed it over so I could order new glasses. When Warby Parker rejected the order, I looked closer at the document and realized the expiration date was actually 2025. It was an honest mistake on Gina's part—obviously, she wouldn't have sent it to me to use if she realized it was already expired. When I called today to get it sorted out, Gina wasn't available, so I spoke to Kimberly. Instead of trying to help resolve the confusion, Kimberly immediately took an incredibly hostile, accusatory tone, essentially implying I was lying about my previous conversation. Why on earth would I fabricate a conversation about a prescription date? To make matters worse, Kimberly then defused the actual issue by bringing up two past no-shows to deflect from her own bad attitude. Life happens, things get chaotic, and I was entirely willing to pay any necessary rescheduling fees to get my prescription updated. But after being met with that level of entitlement and unnecessary rudeness from someone representing the business, I will absolutely be taking my eyes and my money elsewhere. If you've been a patient here for 20 years, expect zero loyalty in return if you have to deal with Kimberly. Absolutely ridiculous customer service.

This was my first visit with Walesby Vision Center, and it won't be my last! The office technicians were amazing! Dr. Nick conducted one of the most extensive exams I have had, and answered all my questions in depth with genuine care and concern! I will be a return patient for all my optical needs! Thank you all!

Gina and her team at Walesby Vision Center are amazing! They are very understanding, accommodating, careful and thorough even when their schedule is packed. Great people to work with!

I was welcomed into the office warmly. The staff was very friendly and patient and the doctor was very thorough and educated me about my vision. I think the best part was the fashion assistance I received in picking out the new frames. She was incredible and you could tell she got joy out of helping people.