Walmart Vision Center

What's the point in scheduling an appointment if I have to sit there, for over an hour, before I'm even seen by the Dr.? I made an appointment, while visiting town for family. I don't know if its a small town thing or what but I have never had to wait, for a scheduled appointment, like this. It kind of defeats the point of an appointment if you're still sat waiting for over an hour. Definitely won't be ordering glasses from here and NEVER will I schedule an appointment here, again. When asked how much longer of a wait the person was rude and very short. Go somewhere else if you value your time because they sure don't!!

I called last week to reschedule an appointment and spoke with Lee. Lee does not speak intelligible English, and I had to ask her to repeat herself. This seemed to put her directly in defense mode and she snapped at me quite aggressively. We continued our conversation and she again became aggressive with me when she could not understand what I was saying, at which time I also snapped back at her. I arrived for my appointment today and was met with rudeness and dismissiveness by the Doctor as well. I’m uncertain as to why a person who speaks such poor English is put into a position of employment where communication is the most important function of their job, particularly in a medical field, and I also don’t understand why someone who quite obviously lacks mastery of the English language would be so angry and defensive simply because someone is struggling to understand what they are saying and politely asks them to repeat themselves. Having a negative experience with one of your employees should not extend to any other employee, most certainly not the physician, and office gossip, particularly regarding patients is really unprofessional. On a positive note, Sam and Lora were both very helpful and extremely professional and made up for what the other two are sadly lacking.

I want to give a great review for LEE at Walmart Vision Center in Payson AZ. I have been treated with excellent customer service each and every time I have done business there. Over the past year I have visited three or four times. I actually have had three other agents as well. Including the Doctor Allison

Great service. Both Lee and Jen were very helpful, especially when picking up my new glasses. They were very knowledgeable and answered all my questions and even took the time to make precise adjustments to my glasses. The doctor did a thorough exam and made sure my prescription was exactly what I needed. The price was very reasonable and I would highly recommend.

I've gone to this Walmart Vision Center for many years, for lenses, repairs, adjustments ... just about everything. Tammy and her team of professionals are competent, happy, and eager to help. I've referred friends and they and I have always been pleased with the affordable price and remarkable service. I appreciate their convenient hours and will continue to take advantage of their services. I recommend that you do the same.