Please make sure you bring the correct prescription when ordering contacts here. My eye doctor told me that my prescription was valid for both contacts and glasses, so I felt confident bringing it in. However, after only briefly looking at it, the staff member told me, “This will do me absolutely no good,” and said I would need to leave and return with different paperwork. She did not offer to help clarify the issue or contact my eye doctor. Instead, she said, “I’ve told them a million times they need to stop sending their clients to us with the wrong paperwork,” which made me feel as though she was frustrated with me. I had no idea there was a problem and was simply following the guidance I’d been given. I was really caught off guard by the interaction. While I understand it was close to the end of the day, the situation felt unnecessarily rude and dismissive. When she said “Sorry,” it came across more as though I should have known better, rather than as a genuine attempt to help. Won't be coming back.
