Eyemart Express

I'm usually very happy with Vision 4 Less but this time something went wrong. My every day glasses were perfectly fine but my sunglasses weren't fitting. Lisa did multiple adjustments and still they felt like someone else's glasses. Val looked at them and noticed a couple differences in size and curvature right away. She, too, tried her best. I had a young man helping me pick my frames and this was one of the frames. Though I did say they felt loose he assured me that they could be adjusted to fit. Val told me he was new and I should probably get different frames. I asked her to help me as she seemed knowledgeable. The frames I chose were $79.00. I had paid $189.00 for the first frames. I expected a fair $110.00 refund but was told it's not their policy!! Val said she would speak with her manager; that was two days ago and I haven't heard from her manager. Val said it was the manager's choice. I told Val to tell her I have a choice as well, to keep coming and recommending Vision 4 Less or NOT. I made sure these women who helped me knew how much I appreciated their help; they bent over backward to help with frames that shouldn't have been sold to me. I'm sorry that the company may be willing to lose me as a customer and any referrals I have over $110.00.

Even though they were busy as heck. They did a wonderful job. There was only 1 lady doing it all on the glasses side She kept her cool so well.. Eye dr side were very pleasant as well. I give the whole place a 110%.

My experience at the store was good. Emily was very kind and welcoming and answered all the questions I had very kindly. I got 2 glasses for $40 and upgraded to the scratch protection with one of my glasses having the sunglasses shade and am able to change them out at any time when I come to the store if I want to switch, they get scratched, I don't want the sun shade or a different shade so I feel good about that l. Sadly it only last a year but that's alright. There are a variety of different glasses to choose from here from $20 frames to designer frames that cost hundreds of dollars. ALSO the eye doctor was very nice and even educated me a little bit on how the eye works etc. So that was kool 🤓 I do think there should be a sign in the middle of the store saying to those who walk in to sign in at the computers as it seems they are a bit understaffed and there is not always someone to tell people who walk in to go up to the computer and sign in. ( they do have a sign by the computer it's just really small and at the front of the store making it difficult to see ) I think they could use another staff member to help Emily and the other girl on the floor help the people who come in and answer phones. I would imagine working here to be a bit stressful when they are understaffed. Anyways thanks for the help! I appreciate it 🙏

It was quiet when we arrived. I found plenty of frames to choose from. Once I found out about the 2 for special I chose two pair in different colors. Then I got a pair of sunglasses too.The price was right and within an hour I had 3 new pairs!! The gal who helped me was patient and helpful! It was a great experience!!

I’m so glad we choose to go to visions for less for our daughters glasses. The team there was so wonderful to work with. Very helpful and friendly!