Walmart Vision Center

I needed to order contacts and update my address. Melodies was quick, updated the address, explained about the contacts I was ordering. She was knowledgeable as well and I was able to start my day on a positive note! Overall excellent customer service!!

Dr Price is very professional and knowledgeable. Melodie is very kind and professional when doing the pre-testing. Also very helpful selecting glasses. Glasses were ready for pickup sooner than expected. I highly recommend the vision center at Coldwater Rd Walmart.

First time at this Walmart. Customer service staff is lazy. One who calls her self office manager, don't know what she is doing. Had to my glasses don't twice after 2 times seeing the doctor. Office manager tried to fix my glasses, had to get a replacement frame, she scratched my lens, and the rope was hanging out the side. When she brought them back she wasn't going to tell me about the scratches nor the rope. And after having a stroke, her so called adjustments caused me problems. I went back to get a refund, and explained it all to her. Got my refund and went else where.

This vision center is horrible. I refuse to return after multiple frustrations with them. The ladies like to talk and have a lot of fun that work there. Too much. They are negligent with their patients and take their sweet time. The ladies need to look and act more professional. I witnessed one of the women not washing their hands before doing my contact exam and touching my eye contact. Very unprofessional.

Colleen was great! She's fairly new and sweet as can be. She needed guidance but Cyndi (the manager?) Was too busy helping the people that came AFTER us and would not stop to help for 5 mins. Colleen has to call other stores to get help. NOT a good manager!! Had to bite my tongue when Cyndi would walk by...but still sitting here. May unbite it soon.