Walmart Vision Center

I have a pair of glasses that I love but have had constant problems with the quality of the frames. The arm keeps coming off of the post it is attached to. This has happened over 5 times but me being a fool, I continue to get them over and over again. I had purchased frames about 3 months ago but continued to use my old lenses. When I went into the store, I talked to a lady by the name of Angie to try and get a new pair. She said they were not under warranty and wouldn't be able to help me. I asked why I should have to buy new frames when she could clearly see they were faulty. She stated without purchasing lenses when I bought my frames, negated any warranty. She stated she was just following company policy. I understand but the company policy isn't right nor is the customer service in doing the right thing. So because of this, they are receiving negative feedback and lost a customer for life. I have nothing against the associates working there. I am just not happy with how "doing the right thing" no longer exists.

Now I don't know why the one in Plainfield gets so many negative reviews. The gentleman that I have dealt with has been nothing but fantastic to me. I've been to the one in Avon and I've been to the 1 in Camby. And they have been horrible. The gentleman was the only one to care if I had classes or not. So I hope the reviews get better for the one in plainfield

I had a horrible experience at this Walmart vision care, I spoke with a lady on the phone who straight up lied to me. I asked her what had happened to my contact prescription order. She had said there was no order placed. Unfortunately for her I still have a email receipt of my order, I still haven’t gotten my $200 refund. I would never go to this Walmart vision center agian. I’ve been going here for over 12 years, so if they treat a customer that has always been going there then I don’t see a reason for anyone to go here. I know for myself personally I will be choosing a different place. I would rate it 0 stars if I could but that is not an option.

We usually love this place. I come here everytime my daughters break their frames. The staff a year ago was always so helpful. Today, I went in for new frames and Beatrice was absolutely awful to my daughter and I. She refused to help us and came off extremely discrimatory. I feel if the Walmart in Plainfield wants to avoid a racial lawsuit, they should have a better hiring process.

I called and got a next day appointment. Was seen immediately on arrival. The exam was easy and fast. I received my glasses 6 days after my appointment. I've had nothing but good experiences the last 2 years that I've been.