Made appointments for myself and my wife,but when we arrived they only showed 1 appointment for my wife. After waiting over an hour before being seen very little was accomplished. The technician did the eye test and when Dr. Connell came in he looked in my eyes with a light and that was it. He did not recheck anything that the tech did and I was told to come back in 3 months. I was ordered glasses by the technician’s exam which don’t seem to be correct and then when we were ready to leave the guys argued that the refractive fee is never covered by insurance which we know for a fact it is if turned in to the proper insurance. I then was tired of arguing and said just cancel the eye glasses and also the 3 month appointment. We left to be called a couple weeks later that my glasses were in. I then received a bill for the refraction fee and after multiple phone calls and left messages to billing I was finally able to reach someone. We were told they realized their mistake and it should be fixed. I also while on the phone asked if they would check to make sure the follow up appointment had been canceled which it was not. I would never recommend this office for anything!!
