I have really mixed feelings about this walmart. Most of the employees are very helpful and even fixed my sons very ramshackled glasses, however, one particular employee I have had a couple of run ins with. I stopped by to have my glasses straightened, this employee told me they were fine and that my ears were uneven and there was nothing to be done. He didn't even try to fix them, frustrated, I left and came back a different day and another lady fixed them no questions asked! Recently I got a pair of glasses (in April), I had purchased a pair of glasses as well as the warranty because in my profession my lenses scratch easily. Last week I stopped and asked if I could get my lenses replaced, the same employee told me that my lenses were not covered because the scratches were from improper care. I explained that I try to care for them properly, but in my work I occasionally do have to clean them on my shirt to see. He wouldn't even discuss it with me, muchless check if I had a warranty.I told him infront of another employee that he was quite rude and unhelpful. I went to Walmart in Waterville and they were very nice and ordered new lenses no questions asked. Not only did they replace my lenses my frames broke when putting the lenses in and they replaced my frames for free. I would have happily done this at my home store but I will NOT deal with this employee again.
