Walmart Vision Center

We bought a pair of glasses for my son, within a couple months the screw broke causing the lens to fall out, they were happy to fix the screw however this exact thing happened another 4 times every couple months, the frames were replaced after the third time and then within a few months the same thing happened. They were unwilling to do anything further even though clearly there was an issue with the quality of the frames. I will never return to Walmart vision center again and would not recommend them at all!

Nah these workers gotta go being rude and dumb is a crazy combo. I’m from the south and I’m up here for college. I have a 2 year warranty on my glasses for all Walmarts in the US, I made sure to confirm with my local Walmart before leaving for college. These workers refused to believe that, with zero evidence like why would I lie about that. Made me call my Walmart for them to tell them they have to give me my new frames as per the warranty. atrocious customer service

I went to Walmart for a new prescription. When I arrived, I was told my insurance wasn't part of their system. Wrong. I called my insurance and Walmart received a code to be able to process my insurance plan. This took 20 minutes. Was able to get in and have my exam. Went very well. Dr. Loehr was very professional. After my exam I started looking for a new pair of frames and was told that I owed $44 from last January. I requested a copy of the bill so that I could see the backup for what they were telling me. They could not provide the backup and told me they could mail it to me. I always pay my bills. But, I am not paying for something from a year ago without documentation. So, after waiting for 20 minutes to get my insurance figured out and then completing an exam, I am told that until last years bill it is paid, I also cannot get new glasses. Now, I have to wait for them to send me a copy of the bill from 12 months ago before they will help me with new glasses. Did I pay the co-pay today, no. Once they send me the information to prove what I owe, I will need to go back again to order my prescription. Very frustrating!!! This will be the last time I use walmart.

I absolutely love this walmart vision center. The staff here is so nice and friendly especially the new manager Hawa Gedi is so welcoming and helpful. She helped me choose the best glasses ever.

Kathy was amazing to work with! She saved our Thanksgiving by finding some frames that magically fit my daughter lenses!