My son’s glasses frame broke beyond repair. The lenses were okay but older. I scheduled an eye exam and purchased him new glasses. He told me that he was getting really bad headaches because he couldn’t wear his glasses. My son is a bit loud and obnoxious, but it’s very sweet… He is on the spectrum. He walked up to the associate who helped us, I believe her name was Rebecca. And he shoved his broken glasses at her and said can you please put these ones in a frame so I can see. I interjected and said as soon as I finish filling out your paperwork, I will look for you a frame. The associate who was helping my son looked at them for a moment and said we do not have a frame that they will fit in. My son was begging her to put them in a frame. I told him again to please wait a minute and as soon as I finish with the paperwork, I will look. So he’s kind of walking around looking in chic browsed a little bit and then finally said no we don’t have anything that your lenses will fit in. While my son is getting his eye exam and eyes measured, I take the lenses and I’m looking and I found a frame where they matched perfectly. I handed the frame to the associate and asked her if she could please remove the lenses that were in there she took them and one of my sons lens went back into the work room came out and said they won’t work. I told her I do believe they would work and she said she would know they do not work. I gave the frame to my husband, walked down to the pharmacy area. Got an eyeglass repair kit came back and took the screw out of the new frame myself. And proceeded to secure the old lenses into the new frame. Were they perfect? No. However, unless you knew what you were looking at you would have no idea that the lenses did not fit properly. In fact she became visibly irritated when I handed them to my son. Some much for paying customers getting decent service.
