My experience has been bittersweet with the Liberty location. The employees across the board have been nothing but pleasant. From the doctor to the support staff they are all wonderful people! However, after almost 2 months I still do not have a working pair of contacts. In their defense, I decided to try multifocal contacts for the first time and had no expectation of my first trial pair to be perfect. This trial pair had to be reordered multiple times. I was told that their status was marked as "ready to ship" three times. This apparently prompted a reorder each time. After 6 weeks I finally received a trial pair. I wore them for 3 to 4 days as instructed, but they did not work for me. I called on a Friday to ask for an adjustment. I was told that the doctor is only in on Tuesday and to expect a call then with his new strategy. I waited until 4pm on Tuesday to ask for an update and I was told that "he's been busy all day because its the last day of the year. We'll give you a call when he's free". Funny thing is that they did not ask for my name or phone number. So unless they have caller ID they would not know who to call lol (I assume she was just trying to brush me off). I did not expect to receive said call, and to no surprise I did not get one. Now I assume that I have to wait ANOTHER week until he returns next Tuesday to make any progress. Given my experience so far, I assume that any new trials will also take 4 weeks to come in. This means that I will likely have over a 3 month wait from the time of my initial appointment. Price is great, people are great, but this is unacceptable.
