Eye Care Associates, Inc. - Youngstown

If I could give one star I would. My son who is deaf (important for the review) has had an appointment scheduled for almost a year for the end of December. I received an automated message that there was not an appointment for the beginning of the month. When I called to inquire about this I was told that my son (again the son who is 100% deaf and can not communicate via phone) had CALLED in to reschedule the appointment. I make all of his appointments for him simply because it is easier communication wise as most facilities to not have the capability to assist him. The woman then indicated that well SOMEONE called in to reschedule with a snippy attitude after I explained that he was deaf and could not call in himself. Maybe it is an after the holiday issue, but I decided if this was how I was going to get treated before even walking in the door, I would go elsewhere.

My surgery for hooded eyes had zero post op issues. Dr. Johnson did a wonderful job. Thank you.

The staff here was great. Especially the nurse that assisted with my procedure and took great care of everything with such a polite attitude. Dr, Smith sat down and explained everything in detail and during the procedure, explained everything that was happening before she made the next move. Down to the sensation I would feel from it. I am very happy with the services I received here.

Good Doctors and staff all around good service.

I didn't have any issues the day of regarding my name and chart. The doctor was great. He's very knowledgeable and took his time. The only hiccup was the PA? Nurse? I honestly don't know what the title is. But she gave me a hard time when I requested she shut off the loud, high-pitched buzzing light which was bothering both myself and my service dog. She claimed it was needed for the appointment (yeah...later) and when I said I couldn't stay in the room then, she got huffy and said I'd have to wait in the front then until another room opened up. I dunno, Karen, maybe just maintenance your equipment or something? ANYONE would have been bothered by it, and I have a DOG with me, plus my own sound sensitivities. It really isn't that big of an ask in the accommodation department, but she acted extremely rude over the whole thing. ==================== Original Review: So, because you have a chart with my deadname on it, you think it's okay to NOT change it until after I come in for my appointment AND you'll continue to deadname on the call even after you've been told? Yeah...I don't think I wanna go to your office now. UPDATE: I decided to give them the opportunity to fix this rather than find another doctor. I called in and immediately the staff member I spoke with updated my name without issue. So, clearly, there was no policy in place, failing of tech, or any other legit reason to not update my name in the first place. Clearly, whoever took my original call needs to be retrained because treating someone in the manner they did is highly inappropriate.