I have used them in and off for a few years. My first initial visit, the doctor at that time was not nice and neither were the employees. After that, I used a different optometrist only to find out that I couldn't get my glasses there and had to get my glasses from Walmart anyway. At least the frames. When I picked them up, the woman that was working was really nice. I have used them for the past 3 years for my children. A different doctor every time though. My visit before my most recent visit, the doctor was extremely nice and gave me detailed information about my daughter's vision. I was very pleased. I'm not sure what happened within the time period but I called last week to schedule an appointment for my 2 children and myself and the woman that scheduled the appointments was really rude and had an attitude. After scheduling the appointment for my kids, I tried to schedule an appointment for myself and I was asked for my medical card member number (I was at work and didn't have that information),. I explained to her that I didn't have it on me and she said "Well don't you think we need that? " which i found to be rude and sarcastic. So if choose i couldn't schedule but I'm still confused as to why they needed my insurance member number over the phone when I'm going to have to give it to them when I get there. I have never had to do that anywhere. Anyhow, I called today to check the status of my kids glasses and the woman who answered the phone was rude and acted as if I was bothering her. The doctor is great though. As long as the doctor is working there, I will continue to use them. Hopefully, they can get nicer staff.
