Walmart Vision Center

Lisa is unprofessional, uncaring, and dishonest, and I would not recommend this place to anyone. I cannot see, and I have been getting the runaround with them since November. I came in back in November for an eye exam because I had my driver’s test coming up, but I ended up getting the wrong prescription. I told everyone there that I could not see with that prescription, but they tried to tell me that sometimes it takes time to adjust. No one cared or wanted to retake the exam instead, they sent the order in, telling me to try them for a few days and come back. I came back the next day to say this would not work, but Lisa told me then that I needed to reschedule. The next available date was months out, so I missed my driver’s exam. I ended up deciding to forget this place and go to another eye center, so I made an appointment for that, which was months out. I talked with Lisa, who told me I could not get my refund until she told the insurance company that I did not receive my glasses. I eventually received my refund and assumed she had handled the insurance since that was months ago. However, I finally got into my appt with the other company today, they tell me that my insurance claimed I had already received glasses and was not eligible for another set until next year, they tried to call her and leave a message, no pick up or call back. so I call her myself, she answered the phone and was instantly claiming she knew nothing about this, before I even got to ask, telling me I needed to wait until the manager was on duty for him to handle it since she knows nothing which was convenient, considering she has been the one I’ve talked to every single time about these issues. She called the insurance company TODAY after I had already been forced to miss another appointment. she casually told me she got it situated and that they told her I have to wait 30 days for it to clear out, so carelessly. So yet again I’ll be missing my drivers test. I told her that if she had handled this months ago like she said she would, I would have been able to get my eye exam and my glasses today. She just said yeah and blamed it on them supposedly getting a new manager, which she claims caused everything to get messed up. Stuff like that needs to be kept track of! New manager or not, this has been a TERRIBLE and draining experience.

I've had to switch myself and my daughter here because our eye doc left. We I'll be looking for a new place for glasses. The eye doctor herself is fine no complaints but the older lady there is so very extremely slow and messed my and my child's paperwork up which made the glasses take longer amd the wait for this woman to enter it into the computer system was shameful, if say over 30mins for that alone and she messed it up.she doesn't say anything to waiting customers. I would not recommend it unless they get better staff. The 3 older ones were arguing in front of us and a few other things.

I showed up to the vision center at 5:40 today picked out glasses and waited in line to be refused service by Lisa. By the time I got to her in line it was 5:50. They dont close until 7. I was turned away bc she said she had to do other things and didnt have time to do my order. I was told to go a different Walmart to be serviced .

Had a great experience working with George and Tina! Best customer service I’ve had in a long time

The eye exam had no issues. The problem started after the exam. I was told would call me when trial contacts arrived. After over a week had not heard anything so called. Once looked into found out were never ordered. Was told when arrived would give me a call. Well of course never heard from anyone. Called today again and they had no clue status. Is being looked into I just hope get a response!!!!!!