Walmart Vision Center

I had a wonderful experience at Walmart Vision Center today! From the moment I walked in, the staff were very welcoming, friendly, and professional, which made the entire visit pleasant and comfortable. Rebecca was especially amazing—she was incredibly informative, helpful, and patient throughout the process. She took the time to answer all of my questions, explain everything clearly, and ensure I understood my options. Her outstanding customer service, positive attitude, and attention to detail truly stood out. Combined with the warm and welcoming atmosphere created by the entire staff, it made for a fantastic experience from start to finish. Rebecca is a true asset to the Walmart Vision Center team, and I highly recommend this location to anyone looking for excellent care and customer service!

Staff at this location is extremely rude. I understand this type of job in the location is located can be overwhelming, but it does not give the staff the right to be rude to customers specially the manager Rebecca. Most do not know what they’re doing which then slows down your visit bc you have to wait for someone that does know what they’re doing to finish with their customer before they can assist you. Getting told wrong information regarding your coverage to later then get a bill. A simple lens repair turned into a nightmare here. I do not recommend, please go spend your money where you will be valued and treated respectfully as a customer.

At this writing, the average review is 4.4. However, if you look at only recent reviews, it is far, far less. The company has changed ownership and current management knows nothing about optics.

WORST EXPERIENCE I EVER HAD AT A EYE CENTER, FROM THE PEOPLE WHO DOES YOUR EXAMINATION RUDE & UNPROFESSIONAL INCLUDING THE DR. WILL NEVER GO AGAIN OR RECOMMEND ANYONE THERE.

DO NOT GO HERE FOR VISION. I’m currently sitting on a $200+ pair of glasses that are unsafe to wear and without a resolution. (Edit: Everything was refunded and no longer having issues with corrected prescription from Vision Works down the street) Please save your self the actual real migraines. Walmart is inexpensive for a reason but it shouldn’t cause health concerns. The run around to get a fix is unacceptable at this point. Dr Lund gave me the WRONG prescription and it seems like the women in the eyeglasses place know about it somehow. No one care’s enough to fix it. It puts the burden on the patient not the doctor. The very first remake one of the ladies was pushing for a full refund and I should have listened and went somewhere else immediately. I was the one that pushed for a remake instead and it’s been issue after issue. The manager did go out of her way for the 2nd remake and I thought things were fine, but within the week of the third pair, I started getting bad migraines. I paid out of pocket for a different eye exam with a new eye doctor. The prescription was wrong from Dr Lund. I tried to return the glasses so my insurance would reinstate benefits and the ladies can’t do anything without a managers approval. So I’m missing work now to try to get a refund to talk directly with the manager. This is all for a basic routine eyeglass exam. Please just go somewhere else.